Tag Archive for: Customer Service

Tree removal crew gets a 10+ rating from Homeowner Assoc.

Hello Shannon,
Your tree removal crew gets a 10+ rating for  the work they did here removing one dead tree and one VERY large Cypress.   Because the Cypress was so large and on a hill, this was far from a simple job.
Several of the homeowners closest to that tree have commented positively to me on the crew’s process and attention to detail. 
Orderly, methodical, careful — and pleasant.   One homeowner said they never left any debris mess at the end of the day.  For one example, branches scheduled to be picked up the next day were lined up very neatly along the property edge. 

Please thank your crew for all their hard work, especially on afternoons that were in the 90s.

We could not have asked for a better job done.   Thank you!

BMHA Landscaping Committee

Learn more about some of the equipment that the Blade Runners Tree Department uses that makes use better!

 https://www.blade-runners.com/blade-runners-crawler/

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Resident in Reston HOA / Community Comments on Tree Work at their Home

Good morning- 

The crew that took down the tree yesterday and has been here this morning to clear away the branches- can’t say enough how impressed I have been.

And grateful for how carefully they removed the globe and light bulb from the lampost and put them back and cleaned even as the storm was starting! 

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Board President Comments on Crew & Manager Action

Hi Andy,

Thanks so for your reply and mainly for your addressing all of the issues I raised. You’ve made my day and I hope you have a good one as well.     

I talked with the foreman when they were on site and I think they got all of the missed areas (one at 1993 had been skipped on purpose because they recognized it had new grass). The supervisor talked with that owner and then sent someone back to mow part of the front. I received the following email from her, which I hope you can share with your team (as I said in my reply to her, I just relayed the message but they had a good reason and were able to come up with a compromise that made the owner happy):

Just a quick note to let you know that the lawn has been cut, the service was excellent, and I must say that you (our cluster) and the Blade Runner foreman exceeded my expectations.  I can’t remember when I had a request for service handled so quickly and efficiently. Thank you.

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Outgoing Board President Comments on Blade Runners work!

Karen,
Dave.. is the new Board President. I am in the middle of selling my Condo.
Please switch the e-mails over to Dave  and Dan, our Gates Hudson Portfolio Manager and remove my e-mail from the distro.
On a second note, you and Blade Runner’s have done a fantastic job during my tenure, I know you will do the same going forward and wanted to say thank you.
Thanks,
Mike
Sent from my iPhone.
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Reston Client Comments on Spring Seeding Success


See what this client has to say:

Hi Terry,

Hope you’re doing well. Wanted to tell you that the turf work that the Blade Runners crew did last month is paying off – the grass looks great! I’ve had several homeowners tell me that this is the beta the grass has looked in years (it’s certainly the best it’s looked since I moved here in five years ago).

Thanks for all your work on Coleson Cluster and please tell the grounds crew that we really appreciate their efforts. It doesn’t go unnoticed.

Kate

To see more about the Blade Runners approach Click here—->   Blade Runners Hydro Seeding  

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Alexandria Church Renews and Comments on Blade Runners

Hi Shannon,

Attached are the pertinent 2-pages for the 2022 Contract Renewal, which includes snow removal for this winter season.

Fr. Kelly and I are very pleased with the work performed at our location by your team. 

Thank you,

Denise

Business Manager

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Board Member Happy with Work of Blade Runner Tree Department!


All, I just want to commend the crew for the level of workmanship I observed today.  Maureen happen to hear and see them working and grab me and we went over.  Knocked on a few doors to get cars relocated and out of harm’s way.   I drove over at dusk and was amazed at how much light you could still see in that area.   It looks altogether new!!

Karen, please pass on that I was extremely pleased and appreciative with their level of work. And thank you for expediting the request and at no additional cost to the community.  It’s great to have you on board. 
Bebe
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Arlington Condo, Comments on First Year and Task Notifications

Hi Shannon,

From what I hear, the Board is pleased with the work of Blade Runners. Yay! I also appreciate the Task Notice sent out each time. I’m keeping fingers crossed that come Fall we might have some money to implement a bit more of the landscape plan.

Best,Sandra

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Arlington Condo gives Feedback on Recent Work on Site.

Hey there,

Just wanted to give a shout out to the guys that trimmed our bushes today.  They look great!

Thanks!
Kristine

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About

Blade Runners was founded in 1984 by Eric Storck, a landscape gardener with a passion to deliver quality service in a courteous fashion.

Blade Runners strives to be different and better than our competitors. We believe the devil is in the details when it comes to comparing companies.

What sets us apart? Blade Runners has a commitment to a trained team of excellent employees. We only work in Northern Virginia, with locations in Sterling and Fairfax and we have a large number of clients located in close proximity to one another. We employee a wide range of progressive environmentally safe products. Our attention to technology is ahead of pack, and we have invested in different smart equipment to save time and money for our clients. Blade Runners has developed dozens of videos and articles to save our clients time making decisions and understanding the landscape maintenance process.

But don’t just believe us, visit our testimonials page or view our Google reviews.

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3150 Spring Street
Fairfax, VA 22031

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Sterling, VA 20163

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