Tag Archive for: Customer Service


Dear Karen, 

Thank you so much to you and your team for the work done near my home! Appreciate all the assistance and time put in!

~ M

Homeowner in Blade Runners Assoc. Comments on the crew on site:

Mr Reed, 

Thank you for bringing my watch to my address. Please give my regards to the landscape team, especially the guy who found it and picked it up. He turned it in. Tell all and the guys who dropped it off, thank you from the bottom of my heart. It was a special gift and meant so much to recovery it.

I appreciate  the honesty of the team/ guy who found it and turned it in. Its nice to know people are willing to return items. Thank you again, I’m so happy to have it back

C….

The West Village of Shirlington, Arlington named Community Association of the Year Large Category by Community Associations Institute Washington Metro Chapter.

 See link the CAI DC – West Village Large Community of the year!

Congratulations to West Village!  Blade Runners is honored to work and partner with West Village of Shirlington and work with the Board of Directors, Landscape Committee and Management! 

You can also see other communities past Blade Runners winner at – See Another Blade Runners Community that won Community of the Year

**Did you know that Blade Runners offers work to your individual home when you live within a Community we maintain?  We sure do! 

Do you live in a Blade Runners Maintained Community?

   Start here and review the services we offer to our Residents  – https://blade-runners.com/services-store/ 

Hi – A team came today to take care of all of my weeds in the front/back of my house. They did an AMAZING job. I wanted to thank them for all of their work. Best – Andrea 

Good morning, Andy—

              Your team has been working away today at Limewood Mews. Looks great to see green again. Amazing the quantity of leaves they move.

              If you have any questions about my note yesterday, feel free to call me ….

Thanks and regards,

Michael

Hi Andy,

I spoke with Pablo and Ernesto today about the area uphill from the new catch basins and biologs. As you can see from the photo below, that area has been seeded and strawed, with cones marking where the seed is. I requested that Blade Runners not mow down past the top catch basin (marked by the red cone in the middle of the photo) and that they avoid the narrow “wheelbarrow path” uphill from there on this visit and the next one. Pablo suggested that they use a hand mower, which I thought was a great idea.

I also reiterated the request not to remove leaves in the wooded area to help mitigate runoff there and to provide natural compost (he already knew about that). In addition we talked about some of the other areas that residents have complained about (he knew about almost all of them), and I agreed with his instructions not to mow areas that have no grass even if they’re marked on the map. I found it a reassuring conversation.  And the community already looks much better thanks to their visit 

Mary

 

**Do you know who to talk to when you have question on site about our work

We can help, we have an established line of communication.

 Start here and review the process to get your questions answered – https://blade-runners.com/who-should-i-talk-to-on-the-site/

Shannon,

You have been amazing since our initial consultation. We appreciate your attention to detail, your creativity and expertise, and your dedication to making our project shine. Your constant communication throughout the entire process kept us at ease. Thank you sincerely for your professionalism and thoughtfulness.

Your team is fantastic! We have never witnessed such meticulous and steady progress in making all of this work look so effortless. Also, the final touches to the flower bed bricks blend the entire aesthetic and everything looks so polished. We absolutely love the end result and will continue to sing your praises. We contacted our board/landscaping committee to express our wonderfully positive experience with you and your team, and our neighbors have been inquiring about your services. (Best part…no one is cutting through our property anymore! 🙂

Thank you for providing such an attractive solution for us…that blue spruce is everything!

Lori & Heather

                      

 

**Did you know that Blade Runners offers work to your individual home when you live within a Community we maintain? 

We sure do!   Do you live in a Blade Runners Maintained Community?

 Start here and review the services we offer to our Residents  – https://blade-runners.com/services-store/ 

Hi – A team came today to take care of all of my weeds in the front/back of my house. They did an AMAZING job. I wanted to thank them for all of their work. Best – Andrea 

**Did you know that Blade Runners offers work to your individual home when you live within a Community we maintain?  We sure do! 

Do you live in a Blade Runners Maintained Community?

   Start here and review the services we offer to our Residents  – https://blade-runners.com/services-store/ 

Karen,

The homeowner at 11804 Rockaway (a board member) loves the new pavers and rocks next to the driveway. They look great! The crew did a very neat job and from what I can see it all looks even and level. Nice job! 

I wanted to share the good news!

Hello Shannon,
Your tree removal crew gets a 10+ rating for  the work they did here removing one dead tree and one VERY large Cypress.   Because the Cypress was so large and on a hill, this was far from a simple job.
Several of the homeowners closest to that tree have commented positively to me on the crew’s process and attention to detail. 
Orderly, methodical, careful — and pleasant.   One homeowner said they never left any debris mess at the end of the day.  For one example, branches scheduled to be picked up the next day were lined up very neatly along the property edge. 

Please thank your crew for all their hard work, especially on afternoons that were in the 90s.

We could not have asked for a better job done.   Thank you!

BMHA Landscaping Committee

Learn more about some of the equipment that the Blade Runners Tree Department uses that makes use better!

 https://www.blade-runners.com/blade-runners-crawler/

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