Tag Archive for: Customer Service

“excellent job yesterday cleaning up the leaves. I hope residents appreciate it…”


Board President Shares her thoughts on Blade Runners Leaf Removal Services and share with Account Manager:

 

Just wanted to let you know Blade Runners did an excellent job yesterday cleaning up the leaves. I hope residents appreciate it and do likewise cleaning their property.

And kudos to the Blade Runner young man with blower who, when he saw me trying to get a mass of wet leaves off my neighbor’s sidewalk that were stuck like glue to the concrete, gestured to me and in seconds blew them off. Much appreciated. I would still be trying otherwise. 

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13 Year Client Renews Contract and Offers Feedback Why and Blade Runners Service!


Dear Shannon,

It is my pleasure to announce that the Courthouse Oaks HOA Board of Directors has selected  Blade Runners to be our community’s landscaping provider for a three-year term from 2024-2026. 
The reasons for your selection were based on excellent performance over the past 13 years, your competitive bid, and the outstanding customer service we have received from Mike Dollard. Mike has responded time-after-time to issues that pop-up at the last moment, like tree limbs falling on our Tot Lot to damage done to trees and shrubs following inclement weather. We are very thankful for Mike fulfilling the true meaning of customer service.
The signed three-year contract is attached to this email.  Best wishes to you and your company for a very Happy Thanksgiving.
Sincerely,
Tim
President
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Reston Resident Shares a Video they Made of Blade Runners Tree Department

See Video a Resident in a Reston Cluster did this video of the tree removal.

 

A video I made of your expert crew removing a tree last week in our Reston cluster. Great job!

See their Video here – https://www.youtube.com/watch?v=XRCEJ4NQiyQ

Did you know that Blade Runners has a full tree department with two Arborist on Staff?

See more of the specialized Equipment we use to protect your property —–(click here) —>  SEE BLADE RUNNERS CRAWLER!!

We sure do, we can help with:

– Emergency Tree Care
– Tree Removal
– Stump Removal
– Pruning
– Fertilization
– Tree Nutrition
– Arborist Reports and Consultation
– Pest Management
– Resistograph Tree Assessment

Blade Runners can care for your trees and we know how to keep them healthy. Trees in the metro area are reacting to many environmental stresses and showing signs of much needed attention.  At Blade Runners we use state of the art non-destructive equipment, causing less damage to the landscape below or structures around. We can provide long term solutions & work to provide a phased approach over many years to help you manage your budgets & resident concerns!  When it comes to your tree concerns,  think Blade Runners.

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Alexandria Condo Assoc. Comments on Work by Blade Runners

Good afternoon, Andy:

I hope you and yours are doing well. As you know, Blade Runner has been working on several landscaping projects recently throughout Oakland Hall. You’ve been helping us for a few years now, and your work has always been very professional, your staff courteous and attentive to detail.

This past week, however, the work of Mr. Julio Amaya and Mr. Melvin Ventura merits special recognition for going above and beyond expectations. The new plant beds have well-defined edges and symmetry. Certain bushes have been removed and certain trees planted with utmost care. And both gentlemen have been courteous to (I am sad to say) often impertinent and inconsiderate residents.

The stonework completed by Mr. Amaya and Mr. Ventura is remarkable. It is both practical and beautiful, geometry and art, and something only highly skilled craftsmen can accomplish. I hope you have a chance to see their work the next time you visit. I hope you will let them know how grateful we are for their work ethic and for their contribution to our community.

As for the work they completed on Ticer Drive, both gentlemen turned an eyesore into a welcoming garden, not an easy feat.

Thank you very, very much.

Sincerely,

Elizabeth —-

President

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McLean Townhome Assoc. Comments on Blade Runners Tree Department and Recent Work

Hi Terry –

As you know we had two crews on the property this week for lots of work.  I want to complement the crews for the quick and efficient service.  They were also very respectful and helpful to individual homeowners who approached them.

Please let Eric and the crews know, we are a pleased customer.  

Winnie P….

 

Please know that the crews on the property last week were great!  They were here early, worked hard all day and did a great job of cleaning up every evening. And the crew was polite to everyone.  

I will defer to Winnie, but I wanted to touch base with you since you followed up with us.

Judy

 

Did you know that Blade Runners has a full tree department with two Arborist on Staff?

See more of the specialized Equipment we use to protect your property —>  SEE BLADE RUNNERS CRAWLER!!

We sure do, we can help with:

– Emergency Tree Care
– Tree Removal
– Stump Removal
– Pruning
– Fertilization
– Tree Nutrition
– Arborist Reports and Consultation
– Pest Management
– Resistograph Tree Assessment

Blade Runners can care for your trees and we know how to keep them healthy. Trees in the metro area are reacting to many environmental stresses and showing signs of much needed attention.  At Blade Runners we use state of the art non-destructive equipment, causing less damage to the landscape below or structures around. We can provide long term solutions & work to provide a phased approach over many years to help you manage your budgets & resident concerns!  When it comes to your tree concerns,  think Blade Runners.

 

See Another comment on the Amazing Blade Runners Tree Department —>  Alexandria HOA comments on Tree Department

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Community Resident Comments on Tree Pruning & Removal Work


Dear Karen, 

Thank you so much to you and your team for the work done near my home! Appreciate all the assistance and time put in!

~ M
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Homeowner in Blade Runners Assoc. Comments on the crew on site

Homeowner in Blade Runners Assoc. Comments on the crew on site:

Mr Reed, 

Thank you for bringing my watch to my address. Please give my regards to the landscape team, especially the guy who found it and picked it up. He turned it in. Tell all and the guys who dropped it off, thank you from the bottom of my heart. It was a special gift and meant so much to recovery it.

I appreciate  the honesty of the team/ guy who found it and turned it in. Its nice to know people are willing to return items. Thank you again, I’m so happy to have it back

C….

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About

Blade Runners was founded in 1984 by Eric Storck, a landscape gardener with a passion to deliver quality service in a courteous fashion.

Blade Runners strives to be different and better than our competitors. We believe the devil is in the details when it comes to comparing companies.

What sets us apart? Blade Runners has a commitment to a trained team of excellent employees. We only work in Northern Virginia, with locations in Sterling, Lorton, and Fairfax and we have a large number of clients located in close proximity to one another. We employee a wide range of progressive environmentally safe products. Our attention to technology is ahead of pack, and we have invested in different smart equipment to save time and money for our clients. Blade Runners has developed dozens of videos and articles to save our clients time making decisions and understanding the landscape maintenance process.

But don’t just believe us, visit our testimonials page or view our Google reviews.

Contact Details

Toll-Free: (888) 773-7494

Toll-Free: (703) 865-4017

Blade Runners, Inc.
3150 Spring Street
Fairfax, VA 22031

Blade Runners, Inc.
45763 Elm Wood Ct.
Sterling, VA 20163

Blade Runners, Inc.
7904 Hill Park Ct.
Lorton, VA 22079

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