Tag Archive for: Customer Service

“Shannon- You guys have surpassed our expectations with service. As I knew you would and that’s why I brought you guys on board. I will send you all the info tomorrow ….  I couldn’t stop raving about you guys!   Team BladeRunners!!!”

Property Manager

Legum & Norman, Inc.

Alexandria, VA

Shannon,

Thanks for the feedback!  Your grounds crews always do a great job with the mowing and trimming shrubs.  Thanks for keeping our community looking so nice.

Barry, Board of Directors – Rhodes Hill Square Condo Arlington VA, 22209


I recently was putting articles into my car while the Blade Runners team was mowing the grass on my property.  They very politely turned off the mowers and stepped back until I was finished loading my car.  Kudos to the Blade Runners team! I am always impressed with the way the Hunters Green grounds look. The team is obviously trained well and they always do a great job. Thank you, Blade Runners.

Jan Adams–a satisfied customer from the Hunters Green HOA 


Shannon…One of the main reasons, why we seek proposals from Blade Runners, is the fact that we receive positive feedback from communities that Blade Runners services on properties we manage.

Thanks!–CMSI Management, Inc.  Chantilly, VA 

Dear Shannon,
 
On behalf of the HOA, we want to say a huge thank you to the Blade-Runner crew and site manager, Gerson, for transforming our community just in time for spring! 
 
We were impressed by the crew’s overall quality of work and professionalism, especially their steady pace, attention to detail, and a clean neat site.
 
We got positive comments from several homeowners.
 
The great welcome to working with you is appreciated.
 
Best,
 
Melanie (President of HOA) & Bill Cline
Commonwealth Crossing HOA


Hi Terry,
I would like to pass along a compliment to all the Blade Runners workers who performed the edging, mulching and clean up service for Forest Hills of Fairfax Community on Wednesday, March 16, 2016.  The quality of work was excellent.  The edging and mulching look really good and all areas in the community were serviced.  Their work made a major improvement in the appearance of the community.
Regards,
Drummond Taylor
Forest Hills HOA President


Dear Eric,

I just had a landscaping renewal completed at my home in the Stonehurst community.  Karen Baer from the long island plant nursery responded to my request and met with me a few weeks ago. She gave me some excellent suggestions, and allowed me to pick and choose among a menu of projects I had in mind. I chose all by one! Karen was very easy to work with, highly professional, and knowledgeable about plants & placement, so we were able to find easy for the landscaping.
The crew that performed the job was Yovany and Mauricio.  The men were very respectful, worked hard and consistently, and they left my property in spotless condition. I am so pleased by the work these men did at my house.
I am so happy with the plants, the trimming, the planning and the execution of the job at my home. I would recommend your company without hesitation, and I commend Karen, Jovani and Mauricio for the outstanding work they performed for me. I felt very respected by all of them and they communicated clearly with me throughout the process. Great job!

Thank you.
Laura Fall, Stonehurst Community resident

 


Thank you for sending the snow removal updates from Blade Runners. I want you to know, as my wife and I sat comfortably in our warm home last night and watched the snow fall, we were amazed by the Blade Runners’ crew, diligently plowing the streets, snowblowing the sidewalks and most notably hand shoveling the walks, individual walkways and porches late into the night. I was surprised by their most recent update, essentially apologizing for their ‘lack’ of response today. I hope I can speak for the majority of the neighborhood when I say we aren’t disappointed but rather satisfied by their continued efforts battling this historic blizzard. Even with their perceived shortcomings, our neighborhood is likely in better condition currently than most of the DC area will be in the next couple days thanks to their backbreaking work… we know it’s mostly a thankless job, but we want you to know we notice their efforts and are thankful for the tough job they do. Please extend our gratitude to Blade Runners and their crew.”
    
Patrick and Colleen McCarthy 
Stonehurst HOA residents 


Westcove Cluster uses Blade Runners; they have always been on top of our plowing and did a phenomenal job during the recent snow event.

John Schaller
Westcove Cluster President


Ashley Court Cluster in North Reston would like to add our voices to those applauding the job you have done thus far under extremely difficult conditions.  I have received many emails and verbal comments from cluster residents asking me to forward on to you our sincere thanks.  Please let our plow driver know that his tireless efforts and good humor have been recognized by the neighborhood at large and are much appreciated.  We, like all of you, look forward to this all being behind us.

   With sincere thanks,
   Ashley Court Cluster Board of Directors
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