Tag Archive for: Customer Service

Compliments from Briarwood Condominiums for Snow Removal


“I think you all did a great job at Briarwood Condos. Great job in the parking lot and an unbelievably great job at 4:30 am getting our side walks done. Thank you so much!”

   Susan Claflin,VP
   Briarwood Court Condos HOA
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HUNTERS SQUARE ENDORSES BLADE RUNNERS


Blade Runners handles both snow removal and landscaping for us.  We have a good relationship, and they are responsive to our needs.  Our on-going relationship with Blade Runners has been an asset to Hunters Square.

Dave Crocker
VP, Hunters Square HOA

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Blade Runners Introduces New Client Portal


Blade Runners is proudly offering a FREE new service to our customers:  the Client Portal.  This “window” will provide our customers with beneficial services and account information. These services will include:

1.  Electronic Check Processing for Payments

2.  Reviewing Paid and Unpaid Invoices

3.  Viewing Upcoming Service Tasks at your property

4.  Seeing Completed Service Tasks at your property

Here’s a preview of the Client Portal:

Check Payment Processing.2

Invoice View Sample.2





Planned Services.2

Review Completed Services.2

How do I get Started?  Simply contact your account manager.  We will send you an invitation and the login information, and you will be ready to go.

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Compliments from Blessed Sacrament Church


Dear Blade Runners,

Your team of workers are exceptional and they do a great job for Blessed Sacrament Church. Thanks very much.

Sincerely,
Denise Dauray, President

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BIG thanks from Hawthorne Village Condos


BEYOND impressed with the quick response. I need more vendors like you.
I can’t thank you enough for your truly amazing customer service.

Thank you and kind regards.

Claudia Bender
Community Manager
Sentry Management
Hawthorne Village Condominiums

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Kudos from Park Glen Heights HOA

Eric and Raul –
Just wanted to send you a quick note regarding Park Glen Heights HOA. I know this is still a very new contract but I had a meeting with the Board President this morning and she just couldn’t say enough nice things about Blade Runners and the awesome work the crew has been doing in the association. The entire board and members of the community are incredibly satisfied with the work that has occurred this year and they feel that they definitely made the right decision on choosing you as the landscaping contract.
I wanted to pass this along, as I know in this business, too often the only time emails are sent are when there are issues or problems or concerns. As a manager, I try to make sure I pass along “good emails” to vendors as well.
I hope the both of you have a great rest of the day!
Katie M. Kight, CMCA, AMS
Community Association Manager, Park Glen Heights HOA
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Thanks to the Blade Runners crew from Mt. Woodley Manor community

Morning, Karen.
Wanted to let you know the Mt. Woodley community is looking GREAT thanks to your crew! Nice job on cutting back the nandena and lirropa.  Fresh mulch got put down on Friday and the huge bushes at the front entryway are cut way back and appear to be growing back nicely.  Just need to keep them at this reasonable size/height.
Many thanks for the work estimates. Regards…Angela
Angela Layman, President
Mt Woodley Manor HOA
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Danbury Forest HOA thanks Blade Runners for Job Well Done!


“I would like to thank you so very much for all of the time, effort, and support you especially have given us over the years and I hope we can continue the partnership onward. Blade Runners has truly helped Danbury Forest thrive and be a beautiful place to call home!
Thanks again…Mike…it has been a pleasure working with you, Eric, Johni and your staff.”

Jenni Hopkins
Danbury Forest Community HOA

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HOA Appreciates Quick Response Time & Thorough Clean-Up


“Our HOA has a contract with your company. With the recent wind storms, we have had a lot of fallen small trees and LOTS of dead branches, for which we needed up hiring tree branch cutting services.  Terry and his crew were out here today and did a spectacular job!  Our community is so pleased with his (your) work.  We still have more work to do with the recent storms, but really appreciate Terry’s quick response.  Our HOA has worked with your company for several years for our annual contract, and people like Terry remind us of why we stay.  The clean up area looks great. Thank you, Terry, and thank you, Blade Runners.”

–From a satisfied Blade Runners HOA customer

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Brittany Parc Says Blade Runners Excels at Customer Service


Eric:
I do appreciate your efforts this past year and indulging the board members by hearing their concerns and addressing them. This goes a long way in keeping them happy customers. That is one area that I think B.R. excels at – you and your staff are always willing to give your time and attention to the customer and quickly respond to their concerns. It is a pleasure doing business with you.

Carol Stirner, Manager
Brittany Parc HOA

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About

Blade Runners was founded in 1984 by Eric Storck, a landscape gardener with a passion to deliver quality service in a courteous fashion.

Blade Runners strives to be different and better than our competitors. We believe the devil is in the details when it comes to comparing companies.

What sets us apart? Blade Runners has a commitment to a trained team of excellent employees. We only work in Northern Virginia, with locations in Sterling, Lorton, and Fairfax and we have a large number of clients located in close proximity to one another. We employee a wide range of progressive environmentally safe products. Our attention to technology is ahead of pack, and we have invested in different smart equipment to save time and money for our clients. Blade Runners has developed dozens of videos and articles to save our clients time making decisions and understanding the landscape maintenance process.

But don’t just believe us, visit our testimonials page or view our Google reviews.

Contact Details

Toll-Free: (888) 773-7494

Toll-Free: (703) 865-4017

Blade Runners, Inc.
3150 Spring Street
Fairfax, VA 22031

Blade Runners, Inc.
45763 Elm Wood Ct.
Sterling, VA 20163

Blade Runners, Inc.
7904 Hill Park Ct.
Lorton, VA 22079

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