Tag Archive for: Communication with Customers

Spring Turf Service Success? Reston Client Thinks So….

Don’t think Spring Turf Services can help your property?  Blade Runners has an approach and this Reston Client Agrees.   Many times clients in heavily shaded / treed areas suffer from heavy leaf drop, and that make the typical Fall Seeding less successful.  Take a different approach, look at spring and look at Hydro Seeding process offered by Blade Runners.  

To see more about the Blade Runners approach Click here—->   Blade Runners Hydro Seeding

See what this client has to say:

Hi Terry,

Hope you’re doing well. Wanted to tell you that the turf work that the Blade Runners crew did last month is paying off – the grass looks great! I’ve had several homeowners tell me that this is the beta the grass has looked in years (it’s certainly the best it’s looked since I moved here in five years ago).

Thanks for all your work on Coleson Cluster and please tell the grounds crew that we really appreciate their efforts. It doesn’t go unnoticed.

Kate                                                                                                       

 

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Fairfax Assoc. ACC Chairperson Sends Comments and Holiday Wishes to Blade Runners

Shannon,

At this time of year, it is especially important to express ones appreciation for positive things in our lives. 

Throughout the years that Blade Runners has managed the grounds at Chancery Square, the crew assigned to us has been wonderful.  They are so hard working and meticulous in their work.  I can honestly say, in the autumn when they tidy up our leaves and leave the property, there is not one leaf on the ground!

The crew is also very polite and courteous.  Whether blowing leaves or cutting the grass, when a person or car passes buy, they turn off their machines and flag people forward to ensure they are not bothered by any debris.  So thoughtful of the crew.  I always enjoy waving at them as I pass and receiving a big smiles return.

Please pass on to the crew our appreciation for taking such good care of our beautiful Chancery Square. 

Sending my very best wishes for a Merry Christmas and Happy 2022 to our crew and everyone at Blade Runners.

Sincerely,

Jeanie …

ACC Chairperson

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Alexandria Church Renews and Comments on Blade Runners

Hi Shannon,

Attached are the pertinent 2-pages for the 2022 Contract Renewal, which includes snow removal for this winter season.

Fr. Kelly and I are very pleased with the work performed at our location by your team. 

Thank you,

Denise

Business Manager

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The 17 year Cicadas will emerge this spring!


The 17 year Cicadas will emerge this spring!   Here is some additional information provided by West Virginia University https://extension.wvu.edu/lawn-gardening-pests/pests/cicada  

Read more
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Property Manager Shares Comments on New Arlington HOA Client

Shannon:

I wanted to pass along to you an email from Norah who is the head of the landscape committee.  She sent this to the Board about the work your crew did.  I love receiving such positive emails.

Steve

“Hello!   I was home today trying to get over the tail end of a cold and had an opportunity to observe the work being done on the property today by Blade Runner.  They arrived at circa 9 am and left at 4 pm. They came with lots of equipment and a truck which they nearly completely filled with debris they removed from our property. They cleaned out the flower beds and mulched.  I observed them using rakes to clean out the flower beds; they also cut back plantings that were growing over the sidewalks. They went all over the property to clean out weeds and remove twigs and leaves.  While I was walking around the community to see what was happening and to meet the four Blade Runner employees, one of the residents stopped me and expressed how much cleaner and neater the property was looking due to their work.”

 

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Prince William County Center Owners Assn. Thanks Blade Runners for Community Spirit


On June 4, a commercial customer of Blade Runners, Prince William County Center Owners Association, held a Kids Community Party, near the swimming pool of their complex which have just repaired by the best services. continue here to learn more about this. The event included a moon bounce, DJ dance competitions, arts and crafts, and temporary tatoos. Blade Runners sponsored a KONA Tropical Shaved Ice truck–dispensing free shaved ice to everyone throughout the event.

PWCCOA June 4 2016 (5)

The Police were present at the party, allowing the kids to sit in the driver’s seat of the cruiser, flash the lights, work the sirens and horns, and speak on the loud speaker. After each child had their opportunity in the police cruiser, the officers gathered the children together to speak about the importance of safety in their lives.

PWCCOA June 4 2016 (3)

Blade Runners’ account manager for Prince William County Center, Karen Baer, was in attendance at the party. Several HOA board members and unit owners personally thanked her and Blade Runners for sponsoring the shaved ice truck and for having great community spirit.

PWCCOA June 4 2016 (9)

A very good time was had by all!!

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Who should I talk to on the site???

Let’s review the Management Chain of Command

ACCOUNT MANAGER–handles direct contact with you, the client
PRODUCTION MANAGER–handles management over-site for quality
CREW CHIEF–is in charge of the crew on site; works with the crew
CREW MEMBER–performs physical work

HOW CAN YOU IDENTIFY THEM?

Account Managers and Production Managers drive one of these three vehicle types–feel free to talk  to them anytime.  Account manager CarManagers vehicle

 

Production manager truck

Crew Chiefs and Crew Members wear blue shirts with the Blade Runners logo.  They are the ones working on the site.  IT IS BEST NOT TO TALK TO THEM.  THEY ARE COMPLETING WORK FOR YOU AND NEED TO GET THEIR TASKS COMPLETED.

Shannon Picture 3 employees -2

 WHO CAN I TALK TO AT BLADE RUNNERS?

1)  Send your questions/concerns to the contact page on the website, which is directed to the president’s desk.

2)  Talk to the manager in the car, van or little truck–as pictured above.

3)  Contact your property manager or main point of contact for the service. (there is always one)

WHY NOT TALK TO THE CREW?

1)   They do not know the full scope of all the work on the service contract.

2)   They are busy doing a physical job and need to focus.

3)   It often results in frustration and miscommunication.

4)   You may resolve your concern one time for that visit, but not for the future when someone else comes the next visit.

5)   They are under pressure for a good deal of quality deliverables that do not involve client contact.

6)   Your concern might have nothing to do with what they are tasked for that day.  For instance, you might want to know about shrub trimming and they are  there to mow.

The contact page is really the best, it goes to the president’s desk.

https://www.blade-runners.com/groundsmaintenance_contact.php

Picture 4

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Blade Runners Introduces New Client Portal


Blade Runners is proudly offering a FREE new service to our customers:  the Client Portal.  This “window” will provide our customers with beneficial services and account information. These services will include:

1.  Electronic Check Processing for Payments

2.  Reviewing Paid and Unpaid Invoices

3.  Viewing Upcoming Service Tasks at your property

4.  Seeing Completed Service Tasks at your property

Here’s a preview of the Client Portal:

Check Payment Processing.2

Invoice View Sample.2





Planned Services.2

Review Completed Services.2

How do I get Started?  Simply contact your account manager.  We will send you an invitation and the login information, and you will be ready to go.

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Mt. Woodley HOA Praises Blade Runners for Great Communication Efforts


I just received my second “task posting” marked complete for the yard work done yesterday.  This is GREAT!   No more guessing as to what was done and when.  Many thanks for the notification and keep the postings coming!!!

Angela Layman, President

   Mt. Woodley Manor HOA
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About

Blade Runners was founded in 1984 by Eric Storck, a landscape gardener with a passion to deliver quality service in a courteous fashion.

Blade Runners strives to be different and better than our competitors. We believe the devil is in the details when it comes to comparing companies.

What sets us apart? Blade Runners has a commitment to a trained team of excellent employees. We only work in Northern Virginia, with locations in Sterling and Fairfax and we have a large number of clients located in close proximity to one another. We employee a wide range of progressive environmentally safe products. Our attention to technology is ahead of pack, and we have invested in different smart equipment to save time and money for our clients. Blade Runners has developed dozens of videos and articles to save our clients time making decisions and understanding the landscape maintenance process.

But don’t just believe us, visit our testimonials page or view our Google reviews.

Contact Details

Toll-Free: (888) 773-7494

Toll-Free: (703) 865-4017

Blade Runners, Inc.
3150 Spring Street
Fairfax, VA 22031

Blade Runners, Inc.
45763 Elm Wood Ct.
Sterling, VA 20163

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