Tag Archive for: Communication with Customers

Client Wants to Continue with Blade Runners after Moving!


Good morning, Shannon.   I hope this message finds you well.   I also left you a voicemail. 
Your team took great care of my yard when we lived in the Enclave at Ballston ….   We sold this house in 2021 and are about to move into a new home on the Arlington/McLean border.     
It would be great if we could continue working together.  Appreciate if you’d give me a call to discuss setting up mowing and some other services.
My cell is…….
Best,
Alex

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Reston Cluster Assoc. Resident Comments on Staff & Site and their Hard Work!


Good afternoon Amy-

It was a pleasure speaking with you earlier today.  Thank you so much for returning my call!
I am reaching out to share that I have observed, consistently, exemplary outdoor landscape upkeep and beautification work by three individuals in the employ of Bladerunner and wanted to share with you their names:  Fernando Campos, Rosemary Flores, and Ernesto Segovia.
On a number of particularly hot days, I had occasion to offer water and Gatorade to these lovely people and wanted you to know how absolutely delightful they were in interacting with me, in addition to their obvious commitment to meticulous and careful attention to detail on the property immediately outside of the residence in which I live.  
Everything always looks so fresh and clean when they have come through, and they are such nice people, as well.
While I am not an owner here in the community, I think it is very pretty and now I know why it makes such a nice appearance!  If I am able to do so, I expect that I will be purchasing a residence in this beautifully-kept community.
Please let Fernando, Rosemary, and Ernesto know that somebody is noticing their commitment to their art and craft–They certainly are a credit to Blade Runners!
With kindest regards,
Sincerely,
Diane 
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New Arlington Townhome Assoc. Comments on First Service

Hi Shannon,
The crew did a good job landscaping and mulching at Daniel Court yesterday. The property looks nice now. We complimented Pedro yesterday and wanted to let you know too.
Best wishes,
-Mike and Gerda
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New Condo Client Comments to Manager about Blade Runners


Hi Noel,
Not sure if something is actually different, but it seems to me the landscaping spring cleaning is the best ever this year.
The workers really did a great clean up of debris and trimmed so nicely. The property looks great. And most of the mulch is not down yet-so it will look even better after that.
(I always felt the mulch got put down too early in the past.)
Anyway, whatever happened this year I hope can continue into future years.
Have a great weekend.

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Alexandria Townhome Comm. Comments on First Year

Hi Eric,
I was the landscaping committee board member and point of contact with Shannon at Blade Runners the past year. I just resigned my board position but I wanted to let you know it was a pleasure to work with BR and Shannon. It was a lot of work especially for the first year and Shannon helped us a lot to navigate all the variety of issues that came up. He was very responsive and I was surprised all the time the response time even on the weekend including Sunday from him.
It cannot be easy to work with a volunteer board of a small community but Shannon has always been patient and professional with us. Our common area had been neglected for a long time and we can already see a very positive difference one year with BR had made. Although it’s impossible to not encounter some complaints or unreasonable demands, many residents did express their gratitude for the work you all have done.
I hope HHATA can continue to maintain a good relationship with BR and continue to improve our neighborhood!
Thank You and have a great weekend!
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Another good job re: leaf removal & re-seeding potential

Hi Shannon,

Once again, your crew did a great job getting the leaves picked up before today’s storm and rain…we dodged a bullet in our area with today’s storm.. Pease pass on our compliments to your crew members.

On another note, Brittney will be reaching out to discuss addressing three large bare areas (behind the back row of Montague Court, along the back row of Montana Court and an area adjacent to the sidewalk along the side of Montana Court and leading to Manchester Court.)  with no grass and which have become mud quagmires for ideas on how we can consider restoring the areas come spring time. 

Best wishes for the holiday.

Phil 

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Springfield Client Sends Thank You Note.

We love our clients as well, and thank you for sending this nice note to us!

 

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19 Year Client in Reston, Comments on Renewal for 2023


Shannon

Although the… quote was not the lowest of the 5 proposals we received,  it was very competitive. At the end of the day, the long and co-operative association with Blade Runners- notably Terry Turner and you, along with the 3 year commitment, won out. 
I have sent via companion emails,  signed/initiated pages 1 & 5. of the contract.
Please acknowledge receipt and advise if this is sufficient.
Walter
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Reston Assoc. had a “reassuring conversation” with Production Manager and Crew Lead

Hi Andy,

I spoke with Pablo and Ernesto today about the area uphill from the new catch basins and biologs. As you can see from the photo below, that area has been seeded and strawed, with cones marking where the seed is. I requested that Blade Runners not mow down past the top catch basin (marked by the red cone in the middle of the photo) and that they avoid the narrow “wheelbarrow path” uphill from there on this visit and the next one. Pablo suggested that they use a hand mower, which I thought was a great idea.

I also reiterated the request not to remove leaves in the wooded area to help mitigate runoff there and to provide natural compost (he already knew about that). In addition we talked about some of the other areas that residents have complained about (he knew about almost all of them), and I agreed with his instructions not to mow areas that have no grass even if they’re marked on the map. I found it a reassuring conversation.  And the community already looks much better thanks to their visit 

Mary

 

**Do you know who to talk to when you have question on site about our work? 

We can help, we have an established line of communication.

 Start here and review the process to get your questions answered – https://blade-runners.com/who-should-i-talk-to-on-the-site/

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Alexandria Resident Comments on Work at Her Townhouse!

Shannon,

You have been amazing since our initial consultation. We appreciate your attention to detail, your creativity and expertise, and your dedication to making our project shine. Your constant communication throughout the entire process kept us at ease. Thank you sincerely for your professionalism and thoughtfulness.

Your team is fantastic! We have never witnessed such meticulous and steady progress in making all of this work look so effortless. Also, the final touches to the flower bed bricks blend the entire aesthetic and everything looks so polished. We absolutely love the end result and will continue to sing your praises. We contacted our board/landscaping committee to express our wonderfully positive experience with you and your team, and our neighbors have been inquiring about your services. (Best part…no one is cutting through our property anymore! 🙂

Thank you for providing such an attractive solution for us…that blue spruce is everything!

Lori & Heather

                      

 

**Did you know that Blade Runners offers work to your individual home when you live within a Community we maintain? 

We sure do!   Do you live in a Blade Runners Maintained Community?

 Start here and review the services we offer to our Residents  – https://blade-runners.com/services-store/ 

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About

Blade Runners was founded in 1984 by Eric Storck, a landscape gardener with a passion to deliver quality service in a courteous fashion.

Blade Runners strives to be different and better than our competitors. We believe the devil is in the details when it comes to comparing companies.

What sets us apart? Blade Runners has a commitment to a trained team of excellent employees. We only work in Northern Virginia, with locations in Sterling, Lorton, and Fairfax and we have a large number of clients located in close proximity to one another. We employee a wide range of progressive environmentally safe products. Our attention to technology is ahead of pack, and we have invested in different smart equipment to save time and money for our clients. Blade Runners has developed dozens of videos and articles to save our clients time making decisions and understanding the landscape maintenance process.

But don’t just believe us, visit our testimonials page or view our Google reviews.

Contact Details

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Blade Runners, Inc.
3150 Spring Street
Fairfax, VA 22031

Blade Runners, Inc.
45763 Elm Wood Ct.
Sterling, VA 20163

Blade Runners, Inc.
7904 Hill Park Ct.
Lorton, VA 22079

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