Tag Archive for: Communication with Customers

Manager- “Board has recalled the service from Blade Runners as being a higher tier.”

Hi Shannon,
Thank you for the information. I think the Board has begun to recognize the potential need to pay more for a stronger landscaping company to manage their grounds.
________ I think has been effective, but the Board has recalled the service from Blade Runners as being a higher tier. There is not currently a guarantee they will cancel with _______, but they are seriously considering a change. A lot of it will depend I think on them. ….
I know that provides a lot of uncertainty, but I wanted to just give you insight into where they are.
Best,

See Why Blade Runners is a “Higher Tier” and its much more then cost. See the difference here:

https://blade-runners.com/blade-runners-serving-northern-virginia-for-40-years/

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SHA Landscape Chair of Fairfax HOA, explains the switch back to local Blade Runners vs a National Company

Shannon
Differences with ________ & Blade Runners…  
Their pricing for snow service is OUTRAGEOUS. We spent over $100K for the mild winter in 2022 and had to raise HOA dues.
Ther landscape team did not have the same attention to detail. Owner complaints more than doubled. Areas not mowed, shrubs not trimmed well. Wrong plants installed. Poor communication and slow to remedy their errors.
We terminated the contract and returned to Blade Runners.
Lisa –
SHA Landscape Chair

A Successful Landscape  Relationship is much more then just a Proposal and Cost, learn more about the Blade Runners 3 steps for a Success here:

https://blade-runners.com/a-successful-contract/

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HOA President & Grounds Comm. Comment on Tree Work by Blade Runners.

Hello Shannon, thank you so much for the tree pruning work that was done by your crew last week.  It’s wonderful to see some sunlight on ground beneath the cherry trees!  Big improvement for all the pruned trees. Your crew is amazing.  They worked so hard getting this projects done. They did a great job, we could not ask for better.  Also, they meticulously cleaned everything before they left. Thank you!!

_________________________________________________________________________________________________________________________________

I second that! Thank you so much! 

Fred

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Virginia Property Owners’ Association Act (§ 55-510.3 )- Notice of Pesticide Application

Blade Runners Approach: Posting Agronomic Signs

While this requirement for Associations (§ 55-510.3 )may produce added expense for the association it really is a good idea.  This effective communication to your residents, communicates service dates, the QR Code provides and takes residents instantly to the Blade Runners Resource Book. This has all the support documentation of pesticide products to be applied, along with MSDS sheets, product labels, product toxicity info (if any), mixture rates and contact information should they have further concerns. 

Blade Runners has long provided this pesticide sign posting service option for our Homeowner Associations, Condominium Associations and Commercial Sites.  This not just littering the community with pesticide application flags vaguely communicating the ‘something’ was applied. 

Blade Runners Agro Sign

We provide highly visible, solid real estate-style signs placed at specific areas of the property. It contains the dates of application along with the QR Code Link to our resource book and a way to contact Blade Runners with questions. 

Proper implementation for both pesticide notice posting and the agronomic applications takes planning.  Adequate inventories of signs are needed to replace weathered and/or stolen signs.  Coordination planning is necessary in order to time the application after a turf mowing for maximum control along with the required 48 hour advance posting visit to place the signs. In the event of poor weather, an additional visit might be needed to alter the date.  Signs are removed from the site after the application.

As with many things there is more to this than meets the eye. Associations should be careful that there solution is a comprehensive one that adds value.    Turn this annoyance into a positive thing for your community!

See our Famous Blade Runners Resource Book Here–>   Click Here-Blade Runners Resource Book Here!

 

Blade Runners QR Code Link to Resource Book on Sign contains:

  • Product label and MSDS sheets for all products we use.
  • Phone numbers for state and government agencies should the client want addition information.
  • Questions and answers regarding the service & Our methods of production and the manner in which we deliver the service.
  • Blade Runners Agronomic Program Details – with Product Names, Timeline, Mixture Rates.
  • Blade Runners Philosophy “SAFE” Program.
  • S- Safety 
  • A- Accreditation 
  • F- Facts
  • E- Education 

Read all about Virginia Property Owners’ Association Act requirements for new notice of pesticide application 

Virginia HOA Boards, and Property Managers, and landscape contractors were blindsided by a Virginia Statute (§ 55-510.3 ) requiring 48 hours of posting notice for all agronomic applications.

Read the actual statue § 55-510.3. Common areas; notice of pesticide application.  The association shall post notice of all pesticide applications in or upon the common areas. Such notice shall consist of conspicuous signs placed in or upon the common areas where the pesticide will be applied at least 48 hours prior to the application

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Homeowner in Blade Runners Assoc. Comments on the crew on site

Homeowner in Blade Runners Assoc. Comments on the crew on site:

Mr Reed, 

Thank you for bringing my watch to my address. Please give my regards to the landscape team, especially the guy who found it and picked it up. He turned it in. Tell all and the guys who dropped it off, thank you from the bottom of my heart. It was a special gift and meant so much to recovery it.

I appreciate  the honesty of the team/ guy who found it and turned it in. Its nice to know people are willing to return items. Thank you again, I’m so happy to have it back

C….

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Client Wants to Continue with Blade Runners after Moving!


Good morning, Shannon.   I hope this message finds you well.   I also left you a voicemail. 
Your team took great care of my yard when we lived in the Enclave at Ballston ….   We sold this house in 2021 and are about to move into a new home on the Arlington/McLean border.     
It would be great if we could continue working together.  Appreciate if you’d give me a call to discuss setting up mowing and some other services.
My cell is…….
Best,
Alex

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Reston Cluster Assoc. Resident Comments on Staff & Site and their Hard Work!


Good afternoon Amy-

It was a pleasure speaking with you earlier today.  Thank you so much for returning my call!
I am reaching out to share that I have observed, consistently, exemplary outdoor landscape upkeep and beautification work by three individuals in the employ of Bladerunner and wanted to share with you their names:  Fernando Campos, Rosemary Flores, and Ernesto Segovia.
On a number of particularly hot days, I had occasion to offer water and Gatorade to these lovely people and wanted you to know how absolutely delightful they were in interacting with me, in addition to their obvious commitment to meticulous and careful attention to detail on the property immediately outside of the residence in which I live.  
Everything always looks so fresh and clean when they have come through, and they are such nice people, as well.
While I am not an owner here in the community, I think it is very pretty and now I know why it makes such a nice appearance!  If I am able to do so, I expect that I will be purchasing a residence in this beautifully-kept community.
Please let Fernando, Rosemary, and Ernesto know that somebody is noticing their commitment to their art and craft–They certainly are a credit to Blade Runners!
With kindest regards,
Sincerely,
Diane 
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New Arlington Townhome Assoc. Comments on First Service

Hi Shannon,
The crew did a good job landscaping and mulching at Daniel Court yesterday. The property looks nice now. We complimented Pedro yesterday and wanted to let you know too.
Best wishes,
-Mike and Gerda
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New Condo Client Comments to Manager about Blade Runners


Hi Noel,
Not sure if something is actually different, but it seems to me the landscaping spring cleaning is the best ever this year.
The workers really did a great clean up of debris and trimmed so nicely. The property looks great. And most of the mulch is not down yet-so it will look even better after that.
(I always felt the mulch got put down too early in the past.)
Anyway, whatever happened this year I hope can continue into future years.
Have a great weekend.

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Alexandria Townhome Comm. Comments on First Year

Hi Eric,
I was the landscaping committee board member and point of contact with Shannon at Blade Runners the past year. I just resigned my board position but I wanted to let you know it was a pleasure to work with BR and Shannon. It was a lot of work especially for the first year and Shannon helped us a lot to navigate all the variety of issues that came up. He was very responsive and I was surprised all the time the response time even on the weekend including Sunday from him.
It cannot be easy to work with a volunteer board of a small community but Shannon has always been patient and professional with us. Our common area had been neglected for a long time and we can already see a very positive difference one year with BR had made. Although it’s impossible to not encounter some complaints or unreasonable demands, many residents did express their gratitude for the work you all have done.
I hope HHATA can continue to maintain a good relationship with BR and continue to improve our neighborhood!
Thank You and have a great weekend!
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About

Blade Runners was founded in 1984 by Eric Storck, a landscape gardener with a passion to deliver quality service in a courteous fashion.

Blade Runners strives to be different and better than our competitors. We believe the devil is in the details when it comes to comparing companies.

What sets us apart? Blade Runners has a commitment to a trained team of excellent employees. We only work in Northern Virginia, with locations in Sterling and Fairfax and we have a large number of clients located in close proximity to one another. We employee a wide range of progressive environmentally safe products. Our attention to technology is ahead of pack, and we have invested in different smart equipment to save time and money for our clients. Blade Runners has developed dozens of videos and articles to save our clients time making decisions and understanding the landscape maintenance process.

But don’t just believe us, visit our testimonials page or view our Google reviews.

Contact Details

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Blade Runners, Inc.
3150 Spring Street
Fairfax, VA 22031

Blade Runners, Inc.
45763 Elm Wood Ct.
Sterling, VA 20163

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