Communication with Customers

Fairfax Condo Assoc. – Comments on Renewal

“It is not an easy contract and we recognize our community has the highest standards – so thank you for all you have done. We appreciate your high standards.”

“I cannot believe it’s been 7 years! It certainly did fly by. I appreciate you putting this together for us so quickly. It will be discussed at our next board meeting.”

Are you a member of a Condo or Homeowner Assoc. here is Northern VA, we would love to help!

Blade Runners is one of the few locally owned companies left with over 40 years of experience with properties like yours. Comparing companies can be a challenge and we know the devil is in the details.

We are here to help answer questions, attend another walk thru or meeting; whatever it takes to win your business.

September 6, 2024/by Shanon

Testimonial

Arlington Community – “the crew and all were friendly and professional and they did a great job in the clean up.

Good morning Shannon,

I hope you’re enjoying this gorgeous Spring weather. I’m reaching out for two reasons.

First, I wanted to pass along my positive feedback to the crew that serviced our neighborhood in Ballston earlier this week. They inspired me to get outside for several hours and do some clean up of my own too. While I was outside I briefly spoke to several of the crew and all were friendly and professional and they did a great job in the clean up. I wanted to be sure to pass along that feedback to someone.

May 2, 2024/by Shanon

Testimonial

“what a great job BR did with the mulching” – New Reston Cluster Comments on Service

“More compliments yesterday on what a great job BR did with the mulching. I’m throwing my own kudos in as well! No mulch tornados, no excessive mulch piles and great clean up. They carefully double checked addresses for who didn’t want mulch. BR is the first landscaping company to get that correct and I have lived here 12 years! Thanks! Pam”

April 19, 2024/by Shanon

Testimonial

“The new company has been unresponsive to my requests”

Here at Blade Runners we always hate to lose clients but we understand this happens in our industry… We understand that communication is key and We look forward to a chance to work with this community again!

“Amy, Eric, and Ana, I understand the board of directors for my HOA switched to another landscaping firm for this season. I was not part of that decision. The new company has been unresponsive to my requests to provide general yard cleanup and mulching, like what Blade Runners has provided me over the last couple of years. I’ve been very happy with Blade Runners service. Would you reconsider your position? Richard”

April 16, 2024/by Shanon

Testimonial

Manager & Board of New Client Share Thoughts on Blade Runners Start.

Hey, Shannon, this is Rob… looking great because it really made a difference right off the bat…. I just drove by the community just from what I’m seeing, you guys have done it a wonderful job. We’re super happy. I just talked to a couple more board members who are very pleased as well… Thank you so much for all your hard work, getting us into the schedule and getting that work done. … I appreciate your efforts and hope you have a great weekend take care.

March 30, 2024/by Shanon

Testimonial

“excellent performance over the past 13 years, your competitive bid, and the outstanding customer service we have received”

Dear Shannon,

It is my pleasure to announce that the Courthouse Oaks HOA Board of Directors has selected Blade Runners to be our community’s landscaping provider for a three-year term from 2024-2026.

The reasons for your selection were based on excellent performance over the past 13 years, your competitive bid, and the outstanding customer service we have received from Mike Dollard. Mike has responded time-after-time to issues that pop-up at the last moment, like tree limbs falling on our Tot Lot to damage done to trees and shrubs following inclement weather. We are very thankful for Mike fulfilling the true meaning of customer service.

The signed three-year contract is attached to this email. Best wishes to you and your company for a very Happy Thanksgiving.

Sincerely,

Tim

President, Courthouse Oaks HOA

November 25, 2023/by Shanon

Testimonial

17 Year Client Agrees to Another 3 yrs and Understands it MUCH more then Costs

Dear Shannon,

Thank you for your email and for providing us with the new contract agreement. We want to express our gratitude for the excellent service Blade Runners has provided to Beauregard Manor over the years.

We have indeed been satisfied with your services, and it’s clear that your team has done an exceptional job managing our property. We appreciate the long-standing partnership we’ve had with Blade Runners.

We understand the challenges posed by rising labor and material expenses, and we value your transparency in explaining the need for a cost adjustment. After careful consideration, the BMHOA Board has decided to go with the 3-year contract option. We believe the cost savings over this period aligns with our community’s interests.

Please consider this email as confirmation of our intent to proceed with the 3-year agreement at the rate of __per year. We believe this will be a mutually beneficial arrangement and look forward to continuing our positive working relationship.

If you require any additional information or have questions, please do not hesitate to reach out to us. We appreciate your willingness to work with us to maintain the quality of service we have received.

Thank you once again, and we look forward to many more years of successful collaboration.

Best regards,

Fred Sampaio

Beauregard Manor HOA

President

October 28, 2023/by Shanon

Testimonial

Manager- “Board has recalled the service from Blade Runners as being a higher tier.”

Hi Shannon,

Thank you for the information. I think the Board has begun to recognize the potential need to pay more for a stronger landscaping company to manage their grounds.

________ I think has been effective, but the Board has recalled the service from Blade Runners as being a higher tier. There is not currently a guarantee they will cancel with _______, but they are seriously considering a change. A lot of it will depend I think on them. ….

I know that provides a lot of uncertainty, but I wanted to just give you insight into where they are.

Best,

See Why Blade Runners is a “Higher Tier” and its much more then cost. See the difference here:

https://blade-runners.com/blade-runners-serving-northern-virginia-for-40-years/

October 22, 2023/by Shanon

Testimonial

SHA Landscape Chair of Fairfax HOA, explains the switch back to local Blade Runners vs a National Company

Shannon

Differences with ________ & Blade Runners…

Their pricing for snow service is OUTRAGEOUS. We spent over $100K for the mild winter in 2022 and had to raise HOA dues.

Ther landscape team did not have the same attention to detail. Owner complaints more than doubled. Areas not mowed, shrubs not trimmed well. Wrong plants installed. Poor communication and slow to remedy their errors.

We terminated the contract and returned to Blade Runners.

Lisa –

SHA Landscape Chair

A Successful Landscape Relationship is much more then just a Proposal and Cost, learn more about the Blade Runners 3 steps for a Success here:

https://blade-runners.com/a-successful-contract/

October 19, 2023/by Shanon

Testimonial

HOA President & Grounds Comm. Comment on Tree Work by Blade Runners.

Hello Shannon, thank you so much for the tree pruning work that was done by your crew last week. It’s wonderful to see some sunlight on ground beneath the cherry trees! Big improvement for all the pruned trees. Your crew is amazing. They worked so hard getting this projects done. They did a great job, we could not ask for better. Also, they meticulously cleaned everything before they left. Thank you!!

_________________________________________________________________________________________________________________________________

I second that! Thank you so much!

Fred

September 6, 2023/by Shanon

Tag Archive for: Communication with Customers

Fairfax Condo Assoc. – Comments on Renewal

“It is not an easy contract and we recognize our community has the highest standards – so thank you for all you have done. We appreciate your high standards.”

“I cannot believe it’s been 7 years! It certainly did fly by. I appreciate you putting this together for us so quickly. It will be discussed at our next board meeting.”

Arlington Community – “the crew and all were friendly and professional and they did a great job in the clean up.

“what a great job BR did with the mulching” – New Reston Cluster Comments on Service

“The new company has been unresponsive to my requests”

Here at Blade Runners we always hate to lose clients but we understand this happens in our industry… We understand that communication is key and We look forward to a chance to work with this community again!

Manager & Board of New Client Share Thoughts on Blade Runners Start.

“excellent performance over the past 13 years, your competitive bid, and the outstanding customer service we have received”

17 Year Client Agrees to Another 3 yrs and Understands it MUCH more then Costs

Manager- “Board has recalled the service from Blade Runners as being a higher tier.”

See Why Blade Runners is a “Higher Tier” and its much more then cost. See the difference here:

https://blade-runners.com/blade-runners-serving-northern-virginia-for-40-years/

SHA Landscape Chair of Fairfax HOA, explains the switch back to local Blade Runners vs a National Company

A Successful Landscape Relationship is much more then just a Proposal and Cost, learn more about the Blade Runners 3 steps for a Success here:

https://blade-runners.com/a-successful-contract/

HOA President & Grounds Comm. Comment on Tree Work by Blade Runners.

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