Tag Archive for: HOA Grounds Maintenance

Hi Andy,

I wanted to let you know that I sold my townhouse…  It’s been a pleasure working with Blade Runners — you and your team do an excellent job with the cluster grounds! 

Best Regards,

Kim

In doing Landscape and Grounds Maintenance for the last 38 years, it sometimes happens that you lose a client from time to time. 

While we hate that, we understand it is part of the industry but NOTHING makes use happier when that client then returns to us after being with another company. 

This is the HIGHEST compliment! 

This voicemail was left for us, upon our return to a long term client after leaving for one year.   

Thank you Margaret,  we are so happy to be back!

 

Shannon,

That is correct. Looking forward to continuing our relationship. Our neighborhood has been extremely happy with your services.

Carter


All, I just want to commend the crew for the level of workmanship I observed today.  Maureen happen to hear and see them working and grab me and we went over.  Knocked on a few doors to get cars relocated and out of harm’s way.   I drove over at dusk and was amazed at how much light you could still see in that area.   It looks altogether new!!

Karen, please pass on that I was extremely pleased and appreciative with their level of work. And thank you for expediting the request and at no additional cost to the community.  It’s great to have you on board. 
Bebe

Hi Shannon,
I wanted to reach out and let you know that Tanners Cluster has not forgotten about this proposal! : ) Our next Board Meeting is on 10/18. So you can expect an answer the week of 10/18. I don’t expect any issues. We love Blade Runners and are always so appreciative. The staff are amazing, very responsive.
Will be looping back with you soon!

Best,

Nicole


Blade Runners has taken the following steps to improve our ability to meet the demands of extreme events.

Purchase of additional heavy equipment:

By far our biggest challenge was the amount and availability of heavy equipment.  Blade Runners has since purchased 8 additional loaders

Loader Line up

In addition we have invested in 15 “Kage” Box/plow attachments. Please see the video below for further details.

Introduction of staging service:

We now offer a service that stages the new Box/Plow loader on the site for moderate events. This will insure immediate attention in heavy events for the future. Our clients have asked what can be done to insure faster service and this is the answer.

Reduction in the snow work load:

We found the largest jobs created the most scheduling havoc.  The quantity of snow created an exponential challenge. We have eliminated poorly located work of this type, and will be very careful to get a high service commitment from these properties in the future.

It is our feeling that these improvements will significantly improve our snow removal performance.


Hi Terry,

Because much of our contact over the years I served on the Hamptons BOD involved requests or even complaints , I don’t want any more time to go by without acknowledging the great work you and the BR crew did on Friday.  We had suffered extensive and dangerous tree damage in the severe thunderstorm that barreled through the neighborhood on Wednesday night.  Early Friday morning the crews were hard at work, and within a few hours they had everything cleared and the debris hauled away – a monumental effort.  A “Well Done” to all involved!

Regards,
Terry N…..

Thanks for this Tim.  Also wanted to pass on that I just finished watching two guys from Blade Runners get the fallen limbs out.  If you get a chance, would you please pass on to the company, how impressed I was at the thorough job they did.  The limbs are gone and the grounds have been swept of debris and even they even got rid of the sawdust from cutting the branches up.  Good job.

Hi Team.
Just a quick note to let you know what a lovely job the Blade Runners Crew did on the NCL Spring Cleanup work.  There are several areas they went above and beyond what I expected, and we really appreciate that.

I don’t think we got the invoice for April yet, so please have your office manager email me the invoice when ready!

Thanks again, excellent work!

Mike

Lanelle –  

I am actually writing to you with a positive comment.  I am between meetings tonight and the first meeting featured a blade runners fan club meeting.  The community has had it struggles financially but decided to contract with Blade Runners and quite honestly, I have never heard a board or community produce this type of accolades for a snow removal company or landscape firm.  You were out at the community today and they were all happy to see you – and all agreed that you have done a great job on the snow – and I had to chime in as well letting them know that I get excellent communication from the company about landscape or snowscape matters. 

Thanks again for doing a great job for my community and helping me to look good.  I wanted to share with you the positive comments because we often live in the land of complaints! 

Pat yourself on the back and thank everyone on your team.

Best regards,

Kris

Community Manager – Associa Select Community Services

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