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Thanks Shannon. …We had one other proposal that was comparable but chose to go with Blade Runners because of your team’s professionalism and the customer service we’ve received so far.

Elena

Andy,

The crew finished work today and did a very nice job.  All instructions were followed.  Please thank the crew for their good efforts.

Mike


Mary Sue,
Thank you! We are home now after two weeks of travel!   We know we’ve been a bit nudgey since February about the common grass…
Your work with Blade Runners has worked! We just opened our front door and we’re welcomed home by the best and most beautiful green grass we have had since we’ve lived here!
They have also continued to hand mow since we’ve been away and it makes an incredible difference!
Thanks so much!
Your most appreciative neighbors!

Hi Andy,

I wanted to let you know that I sold my townhouse…  It’s been a pleasure working with Blade Runners — you and your team do an excellent job with the cluster grounds! 

Best Regards,

Kim

In doing Landscape and Grounds Maintenance for the last 38 years, it sometimes happens that you lose a client from time to time. 

While we hate that, we understand it is part of the industry but NOTHING makes use happier when that client then returns to us after being with another company. 

This is the HIGHEST compliment! 

This voicemail was left for us, upon our return to a long term client after leaving for one year.   

Thank you Margaret,  we are so happy to be back!

 

Shannon,

That is correct. Looking forward to continuing our relationship. Our neighborhood has been extremely happy with your services.

Carter


All, I just want to commend the crew for the level of workmanship I observed today.  Maureen happen to hear and see them working and grab me and we went over.  Knocked on a few doors to get cars relocated and out of harm’s way.   I drove over at dusk and was amazed at how much light you could still see in that area.   It looks altogether new!!

Karen, please pass on that I was extremely pleased and appreciative with their level of work. And thank you for expediting the request and at no additional cost to the community.  It’s great to have you on board. 
Bebe

Hi Shannon,
I wanted to reach out and let you know that Tanners Cluster has not forgotten about this proposal! : ) Our next Board Meeting is on 10/18. So you can expect an answer the week of 10/18. I don’t expect any issues. We love Blade Runners and are always so appreciative. The staff are amazing, very responsive.
Will be looping back with you soon!

Best,

Nicole


Blade Runners has taken the following steps to improve our ability to meet the demands of extreme events.

Purchase of additional heavy equipment:

By far our biggest challenge was the amount and availability of heavy equipment.  Blade Runners has since purchased 8 additional loaders

Loader Line up

In addition we have invested in 15 “Kage” Box/plow attachments. Please see the video below for further details.

Introduction of staging service:

We now offer a service that stages the new Box/Plow loader on the site for moderate events. This will insure immediate attention in heavy events for the future. Our clients have asked what can be done to insure faster service and this is the answer.

Reduction in the snow work load:

We found the largest jobs created the most scheduling havoc.  The quantity of snow created an exponential challenge. We have eliminated poorly located work of this type, and will be very careful to get a high service commitment from these properties in the future.

It is our feeling that these improvements will significantly improve our snow removal performance.


Hi Terry,

Because much of our contact over the years I served on the Hamptons BOD involved requests or even complaints , I don’t want any more time to go by without acknowledging the great work you and the BR crew did on Friday.  We had suffered extensive and dangerous tree damage in the severe thunderstorm that barreled through the neighborhood on Wednesday night.  Early Friday morning the crews were hard at work, and within a few hours they had everything cleared and the debris hauled away – a monumental effort.  A “Well Done” to all involved!

Regards,
Terry N…..

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