Tag Archive for: Customer Service


Board President Shares her thoughts on Blade Runners Leaf Removal Services and share with Account Manager:

 

Just wanted to let you know Blade Runners did an excellent job yesterday cleaning up the leaves. I hope residents appreciate it and do likewise cleaning their property.

And kudos to the Blade Runner young man with blower who, when he saw me trying to get a mass of wet leaves off my neighbor’s sidewalk that were stuck like glue to the concrete, gestured to me and in seconds blew them off. Much appreciated. I would still be trying otherwise. 


Dear Shannon,

It is my pleasure to announce that the Courthouse Oaks HOA Board of Directors has selected  Blade Runners to be our community’s landscaping provider for a three-year term from 2024-2026. 
The reasons for your selection were based on excellent performance over the past 13 years, your competitive bid, and the outstanding customer service we have received from Mike Dollard. Mike has responded time-after-time to issues that pop-up at the last moment, like tree limbs falling on our Tot Lot to damage done to trees and shrubs following inclement weather. We are very thankful for Mike fulfilling the true meaning of customer service.
The signed three-year contract is attached to this email.  Best wishes to you and your company for a very Happy Thanksgiving.
Sincerely,
Tim
President

See Video a Resident in a Reston Cluster did this video of the tree removal.

 

A video I made of your expert crew removing a tree last week in our Reston cluster. Great job!

See their Video here – https://www.youtube.com/watch?v=XRCEJ4NQiyQ

Did you know that Blade Runners has a full tree department with two Arborist on Staff?

See more of the specialized Equipment we use to protect your property —–(click here) —>  SEE BLADE RUNNERS CRAWLER!!

We sure do, we can help with:

– Emergency Tree Care
– Tree Removal
– Stump Removal
– Pruning
– Fertilization
– Tree Nutrition
– Arborist Reports and Consultation
– Pest Management
– Resistograph Tree Assessment

Blade Runners can care for your trees and we know how to keep them healthy. Trees in the metro area are reacting to many environmental stresses and showing signs of much needed attention.  At Blade Runners we use state of the art non-destructive equipment, causing less damage to the landscape below or structures around. We can provide long term solutions & work to provide a phased approach over many years to help you manage your budgets & resident concerns!  When it comes to your tree concerns,  think Blade Runners.

Good afternoon, Andy:

I hope you and yours are doing well. As you know, Blade Runner has been working on several landscaping projects recently throughout Oakland Hall. You’ve been helping us for a few years now, and your work has always been very professional, your staff courteous and attentive to detail.

This past week, however, the work of Mr. Julio Amaya and Mr. Melvin Ventura merits special recognition for going above and beyond expectations. The new plant beds have well-defined edges and symmetry. Certain bushes have been removed and certain trees planted with utmost care. And both gentlemen have been courteous to (I am sad to say) often impertinent and inconsiderate residents.

The stonework completed by Mr. Amaya and Mr. Ventura is remarkable. It is both practical and beautiful, geometry and art, and something only highly skilled craftsmen can accomplish. I hope you have a chance to see their work the next time you visit. I hope you will let them know how grateful we are for their work ethic and for their contribution to our community.

As for the work they completed on Ticer Drive, both gentlemen turned an eyesore into a welcoming garden, not an easy feat.

Thank you very, very much.

Sincerely,

Elizabeth —-

President

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