Tag Archive for: Blade Runners

Comments on Recent Tree Work in HOA by Blade Runners Tree Department

The BR (Blade Runners) tree crew recently completed the removal of quite a few trees in our neighborhood.  They did an excellent job.

Thanks,

Rita (Board Member)

See the Crawler , Blade Runners new Tree Weapon for your HOA.  Remove and Trim Tress in a safer way, that won’t damage your property!

https://blade-runners.com/blog/2019/06/03/blade-runners-crawler/

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Mount Zephyr Gives Feedback on First Year with Blade Runners!


Hi Lanelle—

I wanted to share with you the positive feedback I received about the anchoring landscape with boulders you installed outside of the office in the annual meeting held last night.

As you know, we took over management of Mt. Zephyr this year.  One of the first concerns they expressed to us was their dissatisfaction with their old landscape company .  You impressed the board right from the beginning with your knowledge of the many trees on the property.  You were quick to point out those that should be pruned or showed signs of disease or stress.  You have continued to impress the board with your quick response time to answering questions and getting things done.   The board specifically noted that the leaf blowing this week went very well and the crew did a great job.  The board also sang your praises for the work that has been done around the retention pond.

I know in this job folks are quick to tell us when they are not satisfied—so I wanted to be sure that I shared with you just how satisfied they are with you and Blade Runners.  Great job and THANK YOU! 

Best Regards,

Michelle, CMCA ®

Community Portfolio Manager – Select Community Services

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Resident Gives a Nice Comment on Work by Blade Runners


Lanelle,

Thanks for all your work to make my yard so nice.  I am very pleased.

Happy Thanksgiving.

Nell

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Property Manager Comments on Last 3 years with Blade Runners.

“Shannon- You guys have surpassed our expectations with service. As I knew you would and that’s why I brought you guys on board. I will send you all the info tomorrow ….  I couldn’t stop raving about you guys!   Team BladeRunners!!!”

Property Manager

Legum & Norman, Inc.

Alexandria, VA

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Rhodes Hill Square Condo Arlington, VA -Comments on Blade Runners Services!

Shannon,

Thanks for the feedback!  Your grounds crews always do a great job with the mowing and trimming shrubs.  Thanks for keeping our community looking so nice.

Barry, Board of Directors – Rhodes Hill Square Condo Arlington VA, 22209

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Park Glen Heights HOA is “Incredibly Satisfied” with Blade Runners work


Eric and Raul –

Just wanted to send you a quick note regarding Park Glen Heights HOA. I know this is still a very new contract but I had a meeting with the Board President this morning and she just couldn’t say enough nice things about Blade Runners and the awesome work the crew has been doing in the association. The entire board and members of the community are incredibly satisfied with the work that has occurred this year and they feel that they definitely made the right decision on choosing you as the landscaping contract.

Just wanted to pass this along, as I know in this business, too often the only time emails are sent are when there are issues or problems or concerns. As a manager, I try to make sure I pass along “good emails” to vendors as well.

I hope the both of you have a great rest of the day!

Katie M. Kight, CMCA, AMS
Community Association Manager

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Blade Runners wins award for the Best of NOVA (northern Virginia)

THANK YOU BLADE RUNNERS CLIENTS,

FOR VOTING US #1! 

BestofNovaBladeRunners-2

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Prince William County Center Owners Assn. Thanks Blade Runners for Community Spirit


On June 4, a commercial customer of Blade Runners, Prince William County Center Owners Association, held a Kids Community Party, near the swimming pool of their complex which have just repaired by the best services. continue here to learn more about this. The event included a moon bounce, DJ dance competitions, arts and crafts, and temporary tatoos. Blade Runners sponsored a KONA Tropical Shaved Ice truck–dispensing free shaved ice to everyone throughout the event.

PWCCOA June 4 2016 (5)

The Police were present at the party, allowing the kids to sit in the driver’s seat of the cruiser, flash the lights, work the sirens and horns, and speak on the loud speaker. After each child had their opportunity in the police cruiser, the officers gathered the children together to speak about the importance of safety in their lives.

PWCCOA June 4 2016 (3)

Blade Runners’ account manager for Prince William County Center, Karen Baer, was in attendance at the party. Several HOA board members and unit owners personally thanked her and Blade Runners for sponsoring the shaved ice truck and for having great community spirit.

PWCCOA June 4 2016 (9)

A very good time was had by all!!

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Who should I talk to on the site???

Let’s review the Management Chain of Command

ACCOUNT MANAGER–handles direct contact with you, the client
PRODUCTION MANAGER–handles management over-site for quality
CREW CHIEF–is in charge of the crew on site; works with the crew
CREW MEMBER–performs physical work

HOW CAN YOU IDENTIFY THEM?

Account Managers and Production Managers drive one of these three vehicle types–feel free to talk  to them anytime.  Account manager CarManagers vehicle

 

Production manager truck

Crew Chiefs and Crew Members wear blue shirts with the Blade Runners logo.  They are the ones working on the site.  IT IS BEST NOT TO TALK TO THEM.  THEY ARE COMPLETING WORK FOR YOU AND NEED TO GET THEIR TASKS COMPLETED.

Shannon Picture 3 employees -2

 WHO CAN I TALK TO AT BLADE RUNNERS?

1)  Send your questions/concerns to the contact page on the website, which is directed to the president’s desk.

2)  Talk to the manager in the car, van or little truck–as pictured above.

3)  Contact your property manager or main point of contact for the service. (there is always one)

WHY NOT TALK TO THE CREW?

1)   They do not know the full scope of all the work on the service contract.

2)   They are busy doing a physical job and need to focus.

3)   It often results in frustration and miscommunication.

4)   You may resolve your concern one time for that visit, but not for the future when someone else comes the next visit.

5)   They are under pressure for a good deal of quality deliverables that do not involve client contact.

6)   Your concern might have nothing to do with what they are tasked for that day.  For instance, you might want to know about shrub trimming and they are  there to mow.

The contact page is really the best, it goes to the president’s desk.

https://www.blade-runners.com/groundsmaintenance_contact.php

Picture 4

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“Fantastic Job” says Winter Hill Community

Shannon,
You and your crew have done a fantastic job — very professional and you certainly did not rush through your work. We are very pleased.
 
Dick McCall,President
Winter Hill Community Association
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About

Blade Runners was founded in 1984 by Eric Storck, a landscape gardener with a passion to deliver quality service in a courteous fashion.

Blade Runners strives to be different and better than our competitors. We believe the devil is in the details when it comes to comparing companies.

What sets us apart? Blade Runners has a commitment to a trained team of excellent employees. We only work in Northern Virginia, with locations in Sterling and Fairfax and we have a large number of clients located in close proximity to one another. We employee a wide range of progressive environmentally safe products. Our attention to technology is ahead of pack, and we have invested in different smart equipment to save time and money for our clients. Blade Runners has developed dozens of videos and articles to save our clients time making decisions and understanding the landscape maintenance process.

But don’t just believe us, visit our testimonials page or view our Google reviews.

Contact Details

Toll-Free: (888) 773-7494

Toll-Free: (703) 865-4017

Blade Runners, Inc.
3150 Spring Street
Fairfax, VA 22031

Blade Runners, Inc.
45763 Elm Wood Ct.
Sterling, VA 20163

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