Eric:
Please share with your crews the fact that Bannockburn is very happy with your snow service so far this year.
A happy client is a nice thing, indeed.
Thanks for making my job easier.
Nancy W. O’Connell, AMS
Senior Community Manager
Service First Management & Consulting, Inc.
12084 Cadet Court
Manassas, Va. 20109
Office: 703-392-6006 x205
Facsimile: 703-392–5039


This note was on a handwritten card and we had to share it with you:

Eric and Blade Runners,

A heartfelt thanks on behalf of the First Ballston Commons Community for your conscientious and diligent snow removal efforts this winter. We appreciate that this has been a particularly trying season and despite it all we have recived excellent, proactive service and many unexpected personal gestures. Keep up the great work , best wishes for a happy , healthy 2010.

Sincerely,

Darcey Bennett and the First Ballston Board.


Communication is an area where Blade Runners really stands out. Prior experiences with other landscaping companies as well as other community contractors were routinely disappointing when trying to contact someone to answer a question, review an invoice, submit a proposal, etc. Blade Runners has been responsive, accurate and available by both phone and e-mail. This is a far cry from our previous landscaping contract with which the site manager seemed to always lose the job specs and the owner would return a call the next week – from a golf course in Florida. Raul has done an excellent job as our site manager in notifying us when and how specific services or projects would be done. Communication also appears to be strong within the Blade Runners team, with our onsite crew regularly well-prepared before they drive onto the property on how they will approach and complete the job.

Good communication makes us feel that our good partnership with Blade Runners will continue to improve year after year. Thanks for staying in touch.

Michael Ellwood
Tallwoods HOA
Springfield, VA


Raul:

This will be our first year with you all during leaf pick-up. Eric talked about your innovative strategies, but I have not seen them in action. (Though your  efficient mowing and herbicide techniques likely mean that this effort will be just as efficient!)

Call or e-mail with any reminders or suggestions. The community looks good – we have had a number of residents and visitors tell us that – and that is in large part due to the efforts of Blade Runners.

Michael Ellwood

Tallwoods HOA

Eric and Raul,
Please find attached the executed First Ballston contract for both snow removal and landscaping.  We look forward to you providing the First Ballston Commons community outstanding service.
Kind regards,

Mike Peterson
Capitol Companies
Chantilly VA


Dear Mr. Storck,

The Danbury Forest Community Association would like to thank you to being a sponsor of our community fundraising event to benefit America’s Severely Wounded Warriors, a.k.a. The Wounded Warriors Project (WoundedWarriorProject.org). Your generous donation is greatly appreciated. In addition to the great work that Blade Runners has done for our community for many years, I appreciate your commitment in supporting the brave members of our armed services.

Thank you for your support.
Sincerely,
Frank Divita
President
Danbury Forest Community Association


Raul –

I just wanted to pass on what an OUTSTANDING job the guys did the other day on the tree work, they were great and worked very hard. I am very pleased with the way the job came out.

Im not sure if you use the same crew to do our complex, BUT the crew that comes out are a bunch of hard working guys.

Not sure if you all have a christmas bonus that you give them but I can tell you that they would deserve one if you do.

stacy
Bearegard Manor Hoa


Attn: Eric Storck and Terry Turner

The board at Hunters Green Cluster hired your company to correct an erosion problem behind my home. The landscaping crew finished the project last week and I am writing to tell you how pleased I am with the results. The combination of Rocks, Plants, and design turned an eyesore into an attractive area.

Edwin, Daniel, and Mesa, are very polite and diligent in completing the work they obviously take pride in doing a job well. I have lived in Hunters Green Cluster over ten years and have always found your crews to be hard workers who always produce professional results -this crew was exceptional.

I would ot hesitate to recommend Blade Runners to my friends or use them for any future work in my yard.

Virginia Banks
11797 Indian Ridge Rd
Reston Va 22091


Hello Eric and Terry…
I have been very fortunate to work from home last week and watch the wonderful workers who from beginning to end (planting today!) did all the work to dig up and prepare and set in the swales behind the houses at the top of indian ridge from 11799 to 11787…

Ruben came by today too and we walked the swale and talked…I want to thank him and this wonderful crew we have here…..
Edwin and Daniel and Meja who have toiled… each day from early morning to late afternoon during the hottest most humid week of the summer, where people take advantage of this by enjoying in the pool, which they keep clean with the right equipment, you can get more info about them in different sites online…

they never complained, never slacked… worked SO hard!!

they are so friendly and respectful… the work is exemplary …. the swale is beautiful…it survived the incredible rain of friday too!!! amazing!!!!

the grounds crew rarely ever gets a nod from the residents…and yet we see that they are diligently here in all kinds of weather helping to keep hunters green cluster neat and tidy… they are always friendly and considerate…whenever a homeowner goes to get in or out of the cars, get their mail etc, the workers stop their work in order to keep the dust and clippings from blowing at them..

it is important to hear the good things… in fact, we so rarely say anything… so much easier to complain… YET, it is not… it is actually much easier to compliment and thank our guys for their efforts on our behalf!!!

thanks so much..
come see the work!!! it is NICE…

(now… we know we have many more erosion areas that need this kind of work… this was a considerably bigger project than some would be, so i am very hopeful that we can do more..)

rushing out for a platelet donation… there will be more later!

katharine hunter 703-476-9095

H Katharine Hunter
hkhunter@starpower.net
…. cliche or no… peace, please


Blade Runners is excellent on all counts. The entire staff, including the crews on the jobs, is always professional, friendly and responsive. Our account manager always is informative, providing recommendations and options to suit our needs. The common areas they service are very well maintained. Quality, service and value and results are second to none. I would recommend Blade Runners to anyone without hesitation.

Karen A. Conroy, CMCA, AMS
Senior Community Association Manager
Capitol Property Management

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