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Hi Andy,
Thanks so for your reply and mainly for your addressing all of the issues I raised. You’ve made my day and I hope you have a good one as well.
I talked with the foreman when they were on site and I think they got all of the missed areas (one at 1993 had been skipped on purpose because they recognized it had new grass). The supervisor talked with that owner and then sent someone back to mow part of the front. I received the following email from her, which I hope you can share with your team (as I said in my reply to her, I just relayed the message but they had a good reason and were able to come up with a compromise that made the owner happy):
Just a quick note to let you know that the lawn has been cut, the service was excellent, and I must say that you (our cluster) and the Blade Runner foreman exceeded my expectations. I can’t remember when I had a request for service handled so quickly and efficiently. Thank you.
I don’t think we got the invoice for April yet, so please have your office manager email me the invoice when ready!
Thanks again, excellent work!
Mike
Blade Runners was founded in 1984 by Eric Storck, a landscape gardener with a passion to deliver quality service in a courteous fashion.
Blade Runners strives to be different and better than our competitors. We believe the devil is in the details when it comes to comparing companies.
What sets us apart? Blade Runners has a commitment to a trained team of excellent employees. We only work in Northern Virginia, with locations in Sterling, Lorton, and Fairfax and we have a large number of clients located in close proximity to one another. We employee a wide range of progressive environmentally safe products. Our attention to technology is ahead of pack, and we have invested in different smart equipment to save time and money for our clients. Blade Runners has developed dozens of videos and articles to save our clients time making decisions and understanding the landscape maintenance process.
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