Tag Archive for: Grounds Maintenance

Blade Runners wins award for the Best of NOVA (northern Virginia)

THANK YOU BLADE RUNNERS CLIENTS,

FOR VOTING US #1! 

BestofNovaBladeRunners-2

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Prince William County Center Owners Assn. Thanks Blade Runners for Community Spirit


On June 4, a commercial customer of Blade Runners, Prince William County Center Owners Association, held a Kids Community Party, near the swimming pool of their complex which have just repaired by the best services. continue here to learn more about this. The event included a moon bounce, DJ dance competitions, arts and crafts, and temporary tatoos. Blade Runners sponsored a KONA Tropical Shaved Ice truck–dispensing free shaved ice to everyone throughout the event.

PWCCOA June 4 2016 (5)

The Police were present at the party, allowing the kids to sit in the driver’s seat of the cruiser, flash the lights, work the sirens and horns, and speak on the loud speaker. After each child had their opportunity in the police cruiser, the officers gathered the children together to speak about the importance of safety in their lives.

PWCCOA June 4 2016 (3)

Blade Runners’ account manager for Prince William County Center, Karen Baer, was in attendance at the party. Several HOA board members and unit owners personally thanked her and Blade Runners for sponsoring the shaved ice truck and for having great community spirit.

PWCCOA June 4 2016 (9)

A very good time was had by all!!

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Who should I talk to on the site???

Let’s review the Management Chain of Command

ACCOUNT MANAGER–handles direct contact with you, the client
PRODUCTION MANAGER–handles management over-site for quality
CREW CHIEF–is in charge of the crew on site; works with the crew
CREW MEMBER–performs physical work

HOW CAN YOU IDENTIFY THEM?

Account Managers and Production Managers drive one of these three vehicle types–feel free to talk  to them anytime.  Account manager CarManagers vehicle

 

Production manager truck

Crew Chiefs and Crew Members wear blue shirts with the Blade Runners logo.  They are the ones working on the site.  IT IS BEST NOT TO TALK TO THEM.  THEY ARE COMPLETING WORK FOR YOU AND NEED TO GET THEIR TASKS COMPLETED.

Shannon Picture 3 employees -2

 WHO CAN I TALK TO AT BLADE RUNNERS?

1)  Send your questions/concerns to the contact page on the website, which is directed to the president’s desk.

2)  Talk to the manager in the car, van or little truck–as pictured above.

3)  Contact your property manager or main point of contact for the service. (there is always one)

WHY NOT TALK TO THE CREW?

1)   They do not know the full scope of all the work on the service contract.

2)   They are busy doing a physical job and need to focus.

3)   It often results in frustration and miscommunication.

4)   You may resolve your concern one time for that visit, but not for the future when someone else comes the next visit.

5)   They are under pressure for a good deal of quality deliverables that do not involve client contact.

6)   Your concern might have nothing to do with what they are tasked for that day.  For instance, you might want to know about shrub trimming and they are  there to mow.

The contact page is really the best, it goes to the president’s desk.

https://www.blade-runners.com/groundsmaintenance_contact.php

Picture 4

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“Fantastic Job” says Winter Hill Community

Shannon,
You and your crew have done a fantastic job — very professional and you certainly did not rush through your work. We are very pleased.
 
Dick McCall,President
Winter Hill Community Association
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Compliments from Forest Hills HOA


Hi Terry,
I would like to pass along a compliment to all the Blade Runners workers who performed the edging, mulching and clean up service for Forest Hills of Fairfax Community on Wednesday, March 16, 2016.  The quality of work was excellent.  The edging and mulching look really good and all areas in the community were serviced.  Their work made a major improvement in the appearance of the community.
Regards,
Drummond Taylor
Forest Hills HOA President

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“GREAT JOB AT MY HOUSE”


Dear Eric,

I just had a landscaping renewal completed at my home in the Stonehurst community.  Karen Baer from the long island plant nursery responded to my request and met with me a few weeks ago. She gave me some excellent suggestions, and allowed me to pick and choose among a menu of projects I had in mind. I chose all by one! Karen was very easy to work with, highly professional, and knowledgeable about plants & placement, so we were able to find easy for the landscaping.
The crew that performed the job was Yovany and Mauricio.  The men were very respectful, worked hard and consistently, and they left my property in spotless condition. I am so pleased by the work these men did at my house.
I am so happy with the plants, the trimming, the planning and the execution of the job at my home. I would recommend your company without hesitation, and I commend Karen, Jovani and Mauricio for the outstanding work they performed for me. I felt very respected by all of them and they communicated clearly with me throughout the process. Great job!

Thank you.
Laura Fall, Stonehurst Community resident

 

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Blade Runners’ Tireless Efforts Recognized by Ashley Court Cluster


Ashley Court Cluster in North Reston would like to add our voices to those applauding the job you have done thus far under extremely difficult conditions.  I have received many emails and verbal comments from cluster residents asking me to forward on to you our sincere thanks.  Please let our plow driver know that his tireless efforts and good humor have been recognized by the neighborhood at large and are much appreciated.  We, like all of you, look forward to this all being behind us.

   With sincere thanks,
   Ashley Court Cluster Board of Directors
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A Big Thank You from Chancery Square HOA


We saw your most recent report and hope you know that we are very grateful for your great service.  Please do not think that we believe anything different.  We know your crews are operating in extraordinary conditions.  The most important thing is the safety of you and your crews.  Please have them get some rest. The storm will pass.  We will dig out.  If it takes a couple of days, so what?  Please assure your crews that we appreciate all they have done.  There is an emergency lane in our community if we needed it. That is all we need.  Everything else will dig out, when you can. Please take heart that we believe you have done great work in terrible conditions with a storm that we will all remember for many years to come.

W Morris
Board member of the Chancery Square Homeowners’ Board
Fairfax, VA
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Little River Mews HOA Applauds Blade Runners for Snow Removal Efforts during 2016 Blizzard


On behalf of the residents of The Mews, I would like to thank Blade Runners for all their hard work during the blizzard this past weekend.  Our parking lot was kept passable through Saturday and the plow driver that came through yesterday was incredibly thorough.  We really appreciate the efforts and ability of your team to handle such a heavy snow accumulation.  

   Thank you,
   Kristin Newett
   Little River Mews HOA
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Blade Runners Introduces New Client Portal


Blade Runners is proudly offering a FREE new service to our customers:  the Client Portal.  This “window” will provide our customers with beneficial services and account information. These services will include:

1.  Electronic Check Processing for Payments

2.  Reviewing Paid and Unpaid Invoices

3.  Viewing Upcoming Service Tasks at your property

4.  Seeing Completed Service Tasks at your property

Here’s a preview of the Client Portal:

Check Payment Processing.2

Invoice View Sample.2





Planned Services.2

Review Completed Services.2

How do I get Started?  Simply contact your account manager.  We will send you an invitation and the login information, and you will be ready to go.

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About

Blade Runners was founded in 1984 by Eric Storck, a landscape gardener with a passion to deliver quality service in a courteous fashion.

Blade Runners strives to be different and better than our competitors. We believe the devil is in the details when it comes to comparing companies.

What sets us apart? Blade Runners has a commitment to a trained team of excellent employees. We only work in Northern Virginia, with locations in Sterling and Fairfax and we have a large number of clients located in close proximity to one another. We employee a wide range of progressive environmentally safe products. Our attention to technology is ahead of pack, and we have invested in different smart equipment to save time and money for our clients. Blade Runners has developed dozens of videos and articles to save our clients time making decisions and understanding the landscape maintenance process.

But don’t just believe us, visit our testimonials page or view our Google reviews.

Contact Details

Toll-Free: (888) 773-7494

Toll-Free: (703) 865-4017

Blade Runners, Inc.
3150 Spring Street
Fairfax, VA 22031

Blade Runners, Inc.
45763 Elm Wood Ct.
Sterling, VA 20163

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