Shannon, BTW – your guys are super nice. I was chatting with a few working on my building when I got home. Wanted to be sure you had that feedback, though I’m sure you know.
While doing work, another Board Member emailed:
While doing work, another Board Member emailed:
“Hello Shannon, your mowing crew was here yesterday and one of my neighbors and I were looking at the grass and commenting on what an absolutely amazing recovery your company has accomplished with our grass situation. It’s really almost unbelievable except we’re seeing it with our own eyes!! “
“Kudos to BladeRunners.” Genny
Hi Andy,
Thanks so for your reply and mainly for your addressing all of the issues I raised. You’ve made my day and I hope you have a good one as well.
I talked with the foreman when they were on site and I think they got all of the missed areas (one at 1993 had been skipped on purpose because they recognized it had new grass). The supervisor talked with that owner and then sent someone back to mow part of the front. I received the following email from her, which I hope you can share with your team (as I said in my reply to her, I just relayed the message but they had a good reason and were able to come up with a compromise that made the owner happy):
Just a quick note to let you know that the lawn has been cut, the service was excellent, and I must say that you (our cluster) and the Blade Runner foreman exceeded my expectations. I can’t remember when I had a request for service handled so quickly and efficiently. Thank you.