Archive for the ‘Customer Service’ Category

New Client Talks about Attention to Detail

Shannon,

Thank you for the update.  I complimented your team today about their attention to detail with the mulch application.  I wanted to share with you too.

Jennifer C

Board President
Windgate II

President VGS HOA Comments on Blade Runners Service & Work

This message is long overdue but I would like to extend my thanks to the hardworking men and women at Blade Runners and share my experience. As President of the Village at Gum Springs HOA I led the decision to switch to Blade Runners in 2018 and would do it again without question. At the beginning of any new relationship there will be misunderstandings and adjustments that need to be worked out. When we were unsure of something or had a concern our account manager, Karen, was prompt, professional and patient.

Communicating with Karen was very easy and helped us to determine the types of services that would best serve our community. On more than one occasion she would come to the community and walk the grounds with the HOA Board. She would identify plant types that could prevent erosion/flooding, point out trees that were healthy or in need of assistance and offer suggestions on how to improve the overall aesthetics of our community. I could tell she genuinely cared about our community and the service her company provided.

At the conclusion of our walkthroughs we received a breakdowns with several options of services and improvements that we could use to improve the worn down and drab areas in our community according to Linton’s In The Garden. The following year we decided to move forward and expand our services with Blade Runners and the result was more than we could have imagined. During the spring of 2019 our community won the “Southeast Fairfax Development Corporation” award for residential beauty! This was the first time our community received an award for anything and we owe it to the hard work from the Blade Runners team. We look forward to working with Blade Runners in the future and hopefully to win another award or two!

~Arlan A., President VGS HOA

https://lintonsinthegarden.com/

Fairfax HOA comments on move to Blade Runners for 2020

I had literally emailed.. over the weekend to fulfill their contract and blow the leaves in the rear common area. They have been replying that the weather isn’t good (several times now).

So, this just reinforces we made the right decision by going with you.

Thanks, E

Arlington Condo Comments on Work by Blade Runners

The entire Board wanted to pass along that with the recent work your team did at Rhodes Hill Square this week, the landscaping has never looked better.  Thank you!

Barry C – Board Member

New Client Comments on Leaf Removal before Thanksgiving Holiday.

Hello Shannon,

It was great to see you this afternoon. Thanks so much to you and the crew for the excellent job cleaning up our neighborhood in time for Thanksgiving. I walked around briefly this afternoon, and everything looks great! What a huge improvement from last week. We really appreciate your prompt response.

Happy Thanksgiving to you, the crew, and your family,

Mary Sue

Landscape Committee

  You can learn more about Blade Runners Leaf Management Process by watching this Video https://blade-runners.com/blog/2017/10/30/blade-runners-leaf-approach-video/

Comments on Recent Tree Work in HOA by Blade Runners Tree Department

The BR (Blade Runners) tree crew recently completed the removal of quite a few trees in our neighborhood.  They did an excellent job.

Thanks,

Rita (Board Member)

See the Crawler , Blade Runners new Tree Weapon for your HOA.  Remove and Trim Tress in a safer way, that won’t damage your property!

https://blade-runners.com/blog/2019/06/03/blade-runners-crawler/

Mount Zephyr Gives Feedback on First Year with Blade Runners!

Hi Lanelle—

I wanted to share with you the positive feedback I received about the anchoring landscape with boulders you installed outside of the office in the annual meeting held last night.

As you know, we took over management of Mt. Zephyr this year.  One of the first concerns they expressed to us was their dissatisfaction with their old landscape company .  You impressed the board right from the beginning with your knowledge of the many trees on the property.  You were quick to point out those that should be pruned or showed signs of disease or stress.  You have continued to impress the board with your quick response time to answering questions and getting things done.   The board specifically noted that the leaf blowing this week went very well and the crew did a great job.  The board also sang your praises for the work that has been done around the retention pond.

I know in this job folks are quick to tell us when they are not satisfied—so I wanted to be sure that I shared with you just how satisfied they are with you and Blade Runners.  Great job and THANK YOU! 

Best Regards,

Michelle, CMCA ®

Community Portfolio Manager – Select Community Services

Resident Gives a Nice Comment on Work by Blade Runners

Lanelle,

Thanks for all your work to make my yard so nice.  I am very pleased.

Happy Thanksgiving.

Nell

Village of Gum Springs honored by Southeast Fairfax Development Corporation (SFDC)

Blade Runners Client Village of Gum Springs  honored by Southeast Fairfax Development Corporation (SFDC) beautifying Richmond Highway Corridor.

Several Richmond Highway businesses and properties received recognition for landscape improvements at the Southeast Fairfax Development Corporation’s (SFDC) 18th annual Mary Thonen Beautification Awards The annual Mary Thonen Beautification Awards are open to any business establishments that are visible from Richmond Highway.

Entrants are judged by SFDC’s Marketing, Community Appearance, Planning, Transportation Committee on general aesthetics of plantings and accent materials, as well as their maintenance/grooming throughout the year.

The event was held on October 2nd. The award was presented to Village of Gum Springs Board President and Karen Baer, Account Manager for Blade Runners, Inc.

https://twitter.com/SFDC_org/status/1179508891622739968

Property Manager Comments on Last 3 years with Blade Runners.

“Shannon- You guys have surpassed our expectations with service. As I knew you would and that’s why I brought you guys on board. I will send you all the info tomorrow ….  I couldn’t stop raving about you guys!   Team BladeRunners!!!”

Property Manager

Legum & Norman, Inc.

Alexandria, VA

Rhodes Hill Square Condo Arlington, VA -Comments on Blade Runners Services!

Shannon,

Thanks for the feedback!  Your grounds crews always do a great job with the mowing and trimming shrubs.  Thanks for keeping our community looking so nice.

Barry, Board of Directors – Rhodes Hill Square Condo Arlington VA, 22209

“We are happy not looking like everyone else.”- Carriage Lawn at Barkley HOA, happy being Different!

Hi, Karen!

We liked the springtime flowers.  We like to shake things up around here and have drastically different colors from season to season.  We are really happy with the dense coverage of flowers as well!  Our upper gardens often don’t get the flowers they need on Saxon Flowers to elongate the view.  You guys did an awesome job!

What is the plan for fall and have you ordered them yet?  Hopefully a complete departure from current springtime colors.

Next spring, we would love white, lavenders or light blue and yellow.

We are happy not looking like everyone else.

 Thanks,

HOA President

Carriage Lawn at Barkley