Archive for the ‘Customer Service’ Category

Alexandria Condo Assoc. Board Member and On-Site Management comments on first 6 Months with Blade Runners

Good morning Shannon, 

Thank you so much for your email. That is a very nice gesture and we appreciate it.  I have to tell you that I keep hearing so many good comments from our neighbors. The lawn is looking much better and the difference is notable! I am sure will get more positive comments once the landscaping for the entrances is completed. 

Thank you and be well.

 

You’ve done a wonderful job, very impressed!   We look forward to working more with you as well. 

Thank you so much for your continued efforts, especially during this wacky time.

 

 

Vienna HOA Comments on Attention to Detail

KUDOS! Please tell your whole team what a great job they did mowing yesterday. The Commons in front of us look fabulous, and the E….. were very happy with the hand mowing of the new sod in front of their home. They said the man who did it was very careful and thorough…and was wearing a yellow vest that said “Foreman” on the back….   Anyway, the E…. were very pleased. Thank you.

Vienna HOA on Recent Landscape Project

Hi Shannon, 

Everything is looking absolutely great around here! Your guys are doing a fantastic job. I will walk around and inspect carefully over weekend. 

Thanks,

Mary Sue

Comments on Recent Tree Work by Blade Runners Tree Department

Terry, 

Just wanted to make sure you knew your guys did an amazing job today. My yard looks like nothing ever happened and they stacked the wood more neatly than I ever would have.  If I ever need any tree services in the future you guys will be the first I call. 
 
Thank you very much and please pass that along to the gents that worked their buts off today. 
 
Best,
Kevin 

Long Term Client Notes Recent Work on Site

Dear Lanelle,

I just wanted to let you know a couple of things.  First, compliments to whoever cut the holding pond on Seabrook after the water finally drained out.  They did a great job.  Also, I noticed the Begonias had been planted at the entrance flower beds on Middleford Drive.  We are pleased that BladeRunners went back to using Begonias as our Spring/Summer flower choice.

Townhome Assoc. in Kingstowne Comments on Start w/ Blade Runners

Shannon, 

Hope your day is going well. I just wanted to write on behalf of our HOA leadership to express how happy and impressed we are with our first service from BladeRunners. The initial mowing was great and the team’s brush clean up and mulching today was so thorough and neatly done! 

We are looking forward to continuing our work with you all, and the improvement of our community.

Thank you,

Laura

Alexandria Community on Blade Runners Attention to Detail

Hi Lanelle,

Of course I know it can’t last because of all our shade, but it’s wonderful to see so much green grass out front right now! 
Also when your crew was here last I happened to notice how carefully they were picking up sticks etc.   We really appreciate that attention to detail.

Genny

Property Manager of Leesburg HOA Comments on Proactive Approach & Switching to Blade Runners in 2020

Shannon,
 
The board elected to forego grub control application for this year, but they very much appreciate your pro-activeness and hope that you continue to offer your recommendations throughout the remainder of the year.
 
I’ll send over my list of items separately so it doesn’t get lost in the thread. I also wanted to pass along some compliments from the board and the residents of the community – they are very pleased with the service you and your crews have provided and are very glad they made this switch to a new grounds company. Keep up the good work!
 
Leia Thomas
Community Association Manager
Sentry Management Inc
602 South King Street Suite 400
Leesburg VA 20175

Comments of Spring Start from Arlington Condo

Hi there,

The crews that you sent to us to do our first cut/cleaning up and the mulching did a fabulous job.  You sent us some very hard working folks who really paid attention to what they were doing.  I didn’t want them to think that went unnoticed.  If you could please pass along our thanks, I would appreciate it. 

Thanks,

Kristine

Fairfax Church Comments on Attention to Detail on Mowing

Lanelle,

Thanks to your crew!  The grounds look wonderful after the first mowing. Thank them for carefully moving the extension cord running between our lighted sign and our banners! 

God bless you all and Happy Easter in advance!

Peg 

Arlington Condo Compliments Tree Department

Shannon,
 
Your Blade Runners team did an awesome job trimming the crepe myrtles and cleaning up afterwards.  It looks great.  Please pass along our thanks to them for their outstanding work.
 
Barry

Blade Runners Staying Open – Our business is deemed essential

Dear Blade Runners Clients:

Blade Runners believes it falls under the Category of Essential businesses as defined by various state and government interpretive guidelines:

State of Virginia:

https://www.governor.virginia.gov/media/governorvirginiagov/executive-actions/EO-53-Temporary-Restrictions-Due-To-Novel-Coronavirus-(COVID-19).pdf

8. Although business operations offering professional rather than retail services may remain open, they should utilize teleworking as much as possible.  Where telework is not feasible, such business must adhere to social distancing recommendations, enhanced sanitizing on common surfaces, and apply the relevant work place guidance fro state and federal authorities.  

Homeland Security interpretation:

https://www.cisa.gov/publication/guidance-essential-critical-infrastructure-workforce

  • Workers such as plumbers, electricians, exterminators, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operation of residences
  • Support, such as road and line clearing, to ensure the availability of needed facilities, transportation, energy and communications
  • Support to ensure the effective removal, storage, and disposal of residential and commercial solid waste and hazardous waste

State of Maryland

https://www.dentonmaryland.com/wp-content/uploads/2020/03/OLC-Interpretive-Guidance-COVID19-04.pdf

b. The Commercial Facilities Sector includes, but not limited to:

i.    Lodging.

ii.   Building and property maintenance companies, including, without limitations plumbers, electricians, HVAC service companies, roofers, environmental services companies, exterminators, arborists and landscapers. 

iii.   Janitorial firms

iv.    Companies that sell supplies and materials for maintenance of commercial and residential buildings, including “big box” home improvement supply stores, plumbing distributors, electrical distributors and HVAC distributors. 

v.    Laundromats, dry cleaners, and laundry services

vi.   Commercial and residential construction companies.

vii.   Self-Storage facilities. 

 

We will continue to keep you aware of any changes and will continue to operate in a manner that is safe for all.

We hope you and your families are safe and well during this time.

Blade Runners, Inc. 

Property Manager Comments

Thank you! I wish the board had opted to go with Blade Runners for 2020 – you’re so responsive and helpful it’s very refreshing. If you keep supplying these awesome proposals I can see them changing companies next year. Fingers crossed!

Community Association Manager

Sentry Management Inc

602 S. King St., Ste. 400

Leesburg, VA 20175

 

New Client Comments on Blade Runners Start

Hi Shannon,
I had a chance to walk around the neighborhood this weekend and thought I would share a few kudos…
KUDOS: the brick walkways look better than they have in years! All the weeds are gone with no evidence of over spray. Congratulations!
This is the first time in at least six years that the walks have looked good at this time of year. And all the turf areas and roadway edging looked great this afternoon.

Client Comments on Coming Back to Blade Runners

Hi Shannon, thanks for your email!
 
And don’t worry, I’m not planning to be checking every little detail!, that’s definitely not my way of operating.  I think of this being a collaborative effort, as it always was…  
 
During the past three years, what we (me especially) most missed was never having to micromanage.  There was just no need to micromanage with BR.  When I have told you how highly I regard Blade-runners, that’s not flattery. It’s simply me reporting based on personal experience.  
 
Have a nice evening,  Genny

Property Manager on Blade Runners Service

I am a Property Manager handling multiple condo & Home Owner Associations around the Northern Virginia area. Blade Runners is simply the best contractor we have working for us. They are reliable, thorough, and just do a great all around job. Their web site is excellent and a great resource for the individual home owner. Blade Runners makes my job easy when it comes to handling my clients landscaping, lawn maintenance, and snow removal needs. Highly recommended.

Jeff P.

Arlington, VA

Property Manager Shares Comments on New Arlington HOA Client

Shannon:

I wanted to pass along to you an email from Norah who is the head of the landscape committee.  She sent this to the Board about the work your crew did.  I love receiving such positive emails.

Steve

“Hello!   I was home today trying to get over the tail end of a cold and had an opportunity to observe the work being done on the property today by Blade Runner.  They arrived at circa 9 am and left at 4 pm. They came with lots of equipment and a truck which they nearly completely filled with debris they removed from our property. They cleaned out the flower beds and mulched.  I observed them using rakes to clean out the flower beds; they also cut back plantings that were growing over the sidewalks. They went all over the property to clean out weeds and remove twigs and leaves.  While I was walking around the community to see what was happening and to meet the four Blade Runner employees, one of the residents stopped me and expressed how much cleaner and neater the property was looking due to their work.”

 

New Client Talks about Attention to Detail

Shannon,

Thank you for the update.  I complimented your team today about their attention to detail with the mulch application.  I wanted to share with you too.

Jennifer C

Board President
Windgate II

President VGS HOA Comments on Blade Runners Service & Work

This message is long overdue but I would like to extend my thanks to the hardworking men and women at Blade Runners and share my experience. As President of the Village at Gum Springs HOA I led the decision to switch to Blade Runners in 2018 and would do it again without question. At the beginning of any new relationship there will be misunderstandings and adjustments that need to be worked out. When we were unsure of something or had a concern our account manager, Karen, was prompt, professional and patient.

Communicating with Karen was very easy and helped us to determine the types of services that would best serve our community. On more than one occasion she would come to the community and walk the grounds with the HOA Board. She would identify plant types that could prevent erosion/flooding, point out trees that were healthy or in need of assistance and offer suggestions on how to improve the overall aesthetics of our community. I could tell she genuinely cared about our community and the service her company provided.

At the conclusion of our walkthroughs we received a breakdowns with several options of services and improvements that we could use to improve the worn down and drab areas in our community according to Linton’s In The Garden. The following year we decided to move forward and expand our services with Blade Runners and the result was more than we could have imagined. During the spring of 2019 our community won the “Southeast Fairfax Development Corporation” award for residential beauty! This was the first time our community received an award for anything and we owe it to the hard work from the Blade Runners team. We look forward to working with Blade Runners in the future and hopefully to win another award or two!

~Arlan A., President VGS HOA

https://lintonsinthegarden.com/

Fairfax HOA comments on move to Blade Runners for 2020

I had literally emailed _______  over the weekend to fulfill their contract and blow the leaves in the rear common area. They have been replying that the weather isn’t good (several times now).

So, this just reinforces we made the right decision by going with you.

Thanks, E

Arlington Condo Comments on Work by Blade Runners

The entire Board wanted to pass along that with the recent work your team did at Rhodes Hill Square this week, the landscaping has never looked better.  Thank you!

Barry C – Board Member

New Client Comments on Leaf Removal before Thanksgiving Holiday.

Hello Shannon,

It was great to see you this afternoon. Thanks so much to you and the crew for the excellent job cleaning up our neighborhood in time for Thanksgiving. I walked around briefly this afternoon, and everything looks great! What a huge improvement from last week. We really appreciate your prompt response.

Happy Thanksgiving to you, the crew, and your family,

Mary Sue

Landscape Committee

  You can learn more about Blade Runners Leaf Management Process by watching this Video https://blade-runners.com/blog/2017/10/30/blade-runners-leaf-approach-video/

Comments on Recent Tree Work in HOA by Blade Runners Tree Department

The BR (Blade Runners) tree crew recently completed the removal of quite a few trees in our neighborhood.  They did an excellent job.

Thanks,

Rita (Board Member)

See the Crawler , Blade Runners new Tree Weapon for your HOA.  Remove and Trim Tress in a safer way, that won’t damage your property!

https://blade-runners.com/blog/2019/06/03/blade-runners-crawler/

Mount Zephyr Gives Feedback on First Year with Blade Runners!

Hi Lanelle—

I wanted to share with you the positive feedback I received about the anchoring landscape with boulders you installed outside of the office in the annual meeting held last night.

As you know, we took over management of Mt. Zephyr this year.  One of the first concerns they expressed to us was their dissatisfaction with their old landscape company .  You impressed the board right from the beginning with your knowledge of the many trees on the property.  You were quick to point out those that should be pruned or showed signs of disease or stress.  You have continued to impress the board with your quick response time to answering questions and getting things done.   The board specifically noted that the leaf blowing this week went very well and the crew did a great job.  The board also sang your praises for the work that has been done around the retention pond.

I know in this job folks are quick to tell us when they are not satisfied—so I wanted to be sure that I shared with you just how satisfied they are with you and Blade Runners.  Great job and THANK YOU! 

Best Regards,

Michelle, CMCA ®

Community Portfolio Manager – Select Community Services

Resident Gives a Nice Comment on Work by Blade Runners

Lanelle,

Thanks for all your work to make my yard so nice.  I am very pleased.

Happy Thanksgiving.

Nell

Village of Gum Springs honored by Southeast Fairfax Development Corporation (SFDC)

Blade Runners Client Village of Gum Springs  honored by Southeast Fairfax Development Corporation (SFDC) beautifying Richmond Highway Corridor.

Several Richmond Highway businesses and properties received recognition for landscape improvements at the Southeast Fairfax Development Corporation’s (SFDC) 18th annual Mary Thonen Beautification Awards The annual Mary Thonen Beautification Awards are open to any business establishments that are visible from Richmond Highway.

Entrants are judged by SFDC’s Marketing, Community Appearance, Planning, Transportation Committee on general aesthetics of plantings and accent materials, as well as their maintenance/grooming throughout the year.

The event was held on October 2nd. The award was presented to Village of Gum Springs Board President and Karen Baer, Account Manager for Blade Runners, Inc.

https://twitter.com/SFDC_org/status/1179508891622739968

Property Manager Comments on Last 3 years with Blade Runners.

“Shannon- You guys have surpassed our expectations with service. As I knew you would and that’s why I brought you guys on board. I will send you all the info tomorrow ….  I couldn’t stop raving about you guys!   Team BladeRunners!!!”

Property Manager

Legum & Norman, Inc.

Alexandria, VA

Rhodes Hill Square Condo Arlington, VA -Comments on Blade Runners Services!

Shannon,

Thanks for the feedback!  Your grounds crews always do a great job with the mowing and trimming shrubs.  Thanks for keeping our community looking so nice.

Barry, Board of Directors – Rhodes Hill Square Condo Arlington VA, 22209

“We are happy not looking like everyone else.”- Carriage Lawn at Barkley HOA, happy being Different!

Hi, Karen!

We liked the springtime flowers.  We like to shake things up around here and have drastically different colors from season to season.  We are really happy with the dense coverage of flowers as well!  Our upper gardens often don’t get the flowers they need on Saxon Flowers to elongate the view.  You guys did an awesome job!

What is the plan for fall and have you ordered them yet?  Hopefully a complete departure from current springtime colors.

Next spring, we would love white, lavenders or light blue and yellow.

We are happy not looking like everyone else.

 Thanks,

HOA President

Carriage Lawn at Barkley