Dear Mr. Storck,
I’m writing on behalf of a collection of residents and parents at/near the Oakton Elementary School. We want to extend our appreciation for your donation of services to keep Oakton Elementary school grounds looking great. Supporting public education is a terrific show of support for an important element of the community–public schools–especially one on a busy road. Making a school “look” good is the visual support that conveys caring and respect for the teachers, administrators, and students–a foundational element for a productive and energetic learning environment.
Please let your team know we appreciate the excellent service that is provided–it shows that the Blade Runners team members care about schools and the community.
Thank you again for your support of public schools and the community in general.
Parents, friends, neighbors of Oakton Elementary School
Just wanted you to know that I received numerous positive complements for your snow event crew that handled Treebrooke. One went so far as to comment “it’s the best I’ve seen in 14 years.”
Again, thanks for the job well done.
Jim McCarthy, President
Treebrooke Condominium Association
Blade Runners has taken the following steps to improve our ability to meet the demands of extreme events.
Purchase of additional heavy equipment:
By far our biggest challenge was the amount and availability of heavy equipment. Blade Runners has since purchased 8 additional loaders
In addition we have invested in 15 “Kage” Box/plow attachments. Please see the video below for further details.
We now offer a service that stages the new Box/Plow loader on the site for moderate events. This will insure immediate attention in heavy events for the future. Our clients have asked what can be done to insure faster service and this is the answer.
Reduction in the snow work load:
We found the largest jobs created the most scheduling havoc. The quantity of snow created an exponential challenge. We have eliminated poorly located work of this type, and will be very careful to get a high service commitment from these properties in the future.
It is our feeling that these improvements will significantly improve our snow performance.
Eric and Raul –
Just wanted to send you a quick note regarding Park Glen Heights HOA. I know this is still a very new contract but I had a meeting with the Board President this morning and she just couldn’t say enough nice things about Blade Runners and the awesome work the crew has been doing in the association. The entire board and members of the community are incredibly satisfied with the work that has occurred this year and they feel that they definitely made the right decision on choosing you as the landscaping contract.
Just wanted to pass this along, as I know in this business, too often the only time emails are sent are when there are issues or problems or concerns. As a manager, I try to make sure I pass along “good emails” to vendors as well.
I hope the both of you have a great rest of the day!
Katie M. Kight, CMCA, AMS
Community Association Manager
On June 4, a commercial customer of Blade Runners, Prince William County Center Owners Association, held a Kids Community Party, near the swimming pool of their complex. The event included a moon bounce, DJ dance competitions, arts and crafts, and temporary tatoos. Blade Runners sponsored a KONA Tropical Shaved Ice truck–dispensing free shaved ice to everyone throughout the event.
The Police were present at the party, allowing the kids to sit in the driver’s seat of the cruiser, flash the lights, work the sirens and horns, and speak on the loud speaker. After each child had their opportunity in the police cruiser, the officers gathered the children together to speak about the importance of safety in their lives.
Blade Runners’ account manager for Prince William County Center, Karen Baer, was in attendance at the party. Several HOA board members and unit owners personally thanked her and Blade Runners for sponsoring the shaved ice truck and for having great community spirit.
A very good time was had by all!!
Let’s review the Management Chain of Command
ACCOUNT MANAGER-handles direct contact with you, the client
PRODUCTION MANAGER-handles management over-site for quality
CREW CHIEF-is in charge of the crew on site; works with the crew
CREW MEMBER-performs physical work
HOW CAN YOU IDENTIFY THEM?
Crew Chiefs and Crew Members wear blue shirts with the Blade Runners logo. They are the ones working on the site. IT IS BEST NOT TO TALK TO THEM. THEY ARE COMPLETING WORK FOR YOU AND NEED TO GET THEIR TASKS COMPLETED.
WHO CAN I TALK TO AT BLADE RUNNERS?
1) Send your questions/concerns to the contact page on the website, which is directed to the president’s desk.
2) Talk to the manager in the car, van or little truck–as pictured above.
3) Contact your property manager or main point of contact for the service. (there is always one)
WHY NOT TALK TO THE CREW?
1) They do not know the full scope of all the work on the service contract.
2) They are busy doing a physical job and need to focus.
3) It often results in frustration and miscommunication.
4) You may resolve your concern one time for that visit, but not for the future when someone else comes the next visit.
5) They are under pressure for a good deal of quality deliverables that do not involve client contact.
6) Your concern might have nothing to do with what they are tasked for that day. For instance, you might want to know about shrub trimming and they are there to mow.
The contact page is really the best, it goes to the president’s desk.
I would like to pass along a compliment to all the Blade Runners workers who performed the edging, mulching and clean up service for Forest Hills of Fairfax Community on Wednesday, March 16, 2016. The quality of work was excellent. The edging and mulching look really good and all areas in the community were serviced. Their work made a major improvement in the appearance of the community.
Forest Hills HOA President
I just had a landscaping renewal completed at my home in the Stonehurst community. Karen Baer responded to my request and met with me a few weeks ago. She gave me some excellent suggestions, and allowed me to pick and choose among a menu of projects I had in mind. I chose all by one! Karen was very easy to work with, highly professional, and knowledgeable about plants & placement.
The crew that performed the job was Yovany and Mauricio. The men were very respectful, worked hard and consistently, and they left my property in spotless condition. I am so pleased by the work these men did at my house.
I am so happy with the plants, the trimming, the planning and the execution of the job at my home. I would recommend your company without hesitation, and I commend Karen, Jovani and Mauricio for the outstanding work they performed for me. I felt very respected by all of them and they communicated clearly with me throughout the process. Great job!
Laura Fall, Stonehurst Community resident
Thank you for sending the snow removal updates from Blade Runners. I want you to know, as my wife and I sat comfortably in our warm home last night and watched the snow fall, we were amazed by the Blade Runners’ crew, diligently plowing the streets, snowblowing the sidewalks and most notably hand shoveling the walks, individual walkways and porches late into the night. I was surprised by their most recent update, essentially apologizing for their ‘lack’ of response today. I hope I can speak for the majority of the neighborhood when I say we aren’t disappointed but rather satisfied by their continued efforts battling this historic blizzard. Even with their perceived shortcomings, our neighborhood is likely in better condition currently than most of the DC area will be in the next couple days thanks to their backbreaking work… we know it’s mostly a thankless job, but we want you to know we notice their efforts and are thankful for the tough job they do. Please extend our gratitude to Blade Runners and their crew.”
Patrick and Colleen McCarthy
Stonehurst HOA residents
Westcove Cluster uses Blade Runners; they have always been on top of our plowing and did a phenomenal job during the recent snow event.
Westcove Cluster President
Ashley Court Cluster in North Reston would like to add our voices to those applauding the job you have done thus far under extremely difficult conditions. I have received many emails and verbal comments from cluster residents asking me to forward on to you our sincere thanks. Please let our plow driver know that his tireless efforts and good humor have been recognized by the neighborhood at large and are much appreciated. We, like all of you, look forward to this all being behind us.
“I think you all did a great job at Briarwood Condos. Great job in the parking lot and an unbelievably great job at 4:30 am getting our side walks done. Thank you so much!”
Blade Runners handles both snow removal and landscaping for us. We have a good relationship, and they are responsive to our needs. Our on-going relationship with Blade Runners has been an asset to Hunters Square.
VP, Hunters Square HOA
My name is Janine Leete and I am president of the Pavilions Cluster in north Reston, a community of 34 single family homes. Many thanks for the on-going progress updates. I have been able to share the information with the residents and that has gone a long way toward managing expectations. Several residents have e-mailed me and asked me to pass on their compliments to Blade Runners and the plow operators. We in the Pavilions have been quite impressed with the service. Somehow the driver(s) assigned to our little neighborhood managed to keep an open lane throughout almost the entire storm. We don’t know how they did it but we are grateful. Having heard from other cluster presidents who have contracts with other companies and have yet to even see a plow, I realize just how lucky we are. Our thanks to the driver or drivers who worked our property on Friday and Saturday. Their diligence and hard work is appreciated.
We saw your most recent report and hope you know that we are very grateful for your great service. Please do not think that we believe anything different. We know your crews are operating in extraordinary conditions. The most important thing is the safety of you and your crews. Please have them get some rest. The storm will pass. We will dig out. If it takes a couple of days, so what? Please assure your crews that we appreciate all they have done. There is an emergency lane in our community if we needed it. That is all we need. Everything else will dig out, when you can. Please take heart that we believe you have done great work in terrible conditions with a storm that we will all remember for many years to come.
Board member of the Chancery Square Homeowners’ Board
On behalf of the residents of The Mews, I would like to thank Blade Runners for all their hard work during the blizzard this past weekend. Our parking lot was kept passable through Saturday and the plow driver that came through yesterday was incredibly thorough. We really appreciate the efforts and ability of your team to handle such a heavy snow accumulation.
Line Trimmers are a great piece of equipment! They save countless hours of time compared to manual trimming methods. As a result, property owners save valuable budget dollars on the cost of their service.
Unfortunately they can be the most damaging piece of equipment on the work site. Unprotected items such as light, fence and mail box posts, siding, and air conditioner units can suffer damage in the long term.
It can be a real challenge for contractors to avoid damage on items that are not protected. Blade Runners does take extra measures with training and even uses growth regulator products to reduce damage. We also warn our clients in our contracts that we are not responsible for damage that does not have an 18” border of protection.
Blade Runners suggests you further protect your property. There are some simple protection solutions that are not costly but can make a big difference. Take a look at some before and after photos.
Air Conditioner Units:
Contact Blade Runners for a free assessment of your entire property.
Blade Runners is in a position to provide Totes and Buckets filled with Ice B’Gone Magic Salt. We offer a service where the items are placed on your property at the start of the season, replenished as the season progresses, and removed/stored for the next season.
We have found our clients like to have this on hand to deal with specific problems. It can save you money from calling us out for very small service items.
Please contact us if you would like a plan for this service.
PROCEDURE: During the months of October, November, and December with each leaf cleanup date, our mowing crews will be using mulching blades to chop up the leaves and return this rich source of organic material to the soil. Crews will also mulch leaves along the perimeter of the property and deposit the chopped up debris along the edge of the woods. However, under no circumstance, are they to create large piles in the woods. In areas where there are heavy accumulations of leaves, the leaves will be collected with blowers, push screens, rakes, and carrier pigeons. The crews will assemble piles throughout the parking areas of the property to be removed at a later time. Generally, a vacuum truck is scheduled to come by the next day to remove these piles. For larger properties or those that are finished late in the day, it is NOT possible to assemble the leaves and vacuum them the same day.
TIMING: Most of you have two cleanups and our goal is to complete the first one before Nov. 30 and the final one before Dec 31. For clients with one cleanup, you will be scheduled in Dec. after most of the leaves have fallen. It is important to note that mulch beds will be cleaned with the final Dec. visit. November cleanups will be limited to turf areas only. This can be a source of confusion for people unfamiliar with the contract.
We will be removing tons and tons of leaves in the next couple of months. It is a very dirty and labor intensive effort. The crew will generate dust and debris during the course of this work and this debris may land on vehicles that remain in the parking lot. We work around these vehicles as best we can and even try to blow the debris off of vehicles. For some people, a single leaf or coating of dust on their car is unacceptable. In those instances, I would suggest these owners remove their car from the parking lot when we perform the leaf removal service. You will need to get in touch with me for an estimate of the scheduled date. If you have any questions or want to discuss further please contact me.
Blade Runners is proudly offering a FREE new service to our customers: the Client Portal. This “window” will provide our customers with beneficial services and account information. These services will include:
1. Electronic Check Processing for Payments
2. Reviewing Paid and Unpaid Invoices
3. Viewing Upcoming Service Tasks at your property
4. Seeing Completed Service Tasks at your property
Here’s a preview of the Client Portal:
How do I get Started? Simply contact your account manager. We will send you an invitation and the login information, and you will be ready to go.
Dear Blade Runners,
Your team of workers are exceptional and they do a great job for Blessed Sacrament Church. Thanks very much.
Denise Dauray, President
BEYOND impressed with the quick response. I need more vendors like you.
I can’t thank you enough for your truly amazing customer service.
Thank you and kind regards.
Hawthorne Village Condominiums
Community Association Manager, Park Glen Heights HOA
Mt Woodley Manor HOA
Hi Terry –
I am writing on behalf of the Hillcrest Cluster board to say thank you for a very awesome job on our erosion/drainage renewal project. We are really pleased with everything, and anxiously await the grass germinating, the plants maturing, and the first downpour so we can see how well everything holds up
Thanks again to you and the crew for making sure our requirements were met and having done so in a timely fashion.
Laura Sharon, Manager
Hillcrest Cluster HOA
Concrete walkway repair is an important element in the maintenance of your property. Property Managers must scrimp, save, and otherwise plan for this work. Below find some information Blade Runners feels is important to achieve success.
DO SNOW CONTRACTORS ICE CONTROL PRODUCTS CAUSE DAMAGE?
It is no secret that all saline based ice control products are a threat to concrete surface. Property managers must strike a balance between the safety benefits and potential damage. Blade Runners uses Ice B’gone Magic Salt that is easily the safest product in the industry. With that said, there are some important steps to be taken with new concrete installations.
WHAT YOUR CONCRETE CONTRACTOR NEEDS TO DO.
Hire the right contractor: There are many corners that can be cut with this service. Regardless of the price, you should make sure that the chosen contractor fully understands the procedures and standards. Please see the video below that talks about the basics. It is important that the terminology is contained in your bid specifications.
See a list of products below (there may be others)
Mark areas: Place markers in areas to avoid ice control application.
Having a beautiful, lush lawn is our desired goal in the DC Metro area BUT warm season grasses have become an increasing problem. These unwanted turf varieties are infesting the preferred fescue lawns with varieties that include: Dallis Grass, Chain Grass, Goose Grass, Couch Grass, Devil Grass, Wire Grass, Dog Tooth Grass and Bermuda grass. These funny sounding invasive grasses attract pests, turn brown with the first frost, and make an ugly contrast with green turf.
What is Warm Season Grass?
Warm Season Grasses were introduced into the United States in the 1800s as fast growing forage plants that could survive in southern climates. They thrive in sandy or clay soils, prevalent in our area. They love nitrogen fertilizer and grow twice as fast as regular turf grasses, which can create unsightly tufts for homeowners. Dallis grass leaf appearance is very similar to crabgrass but much harder to control.
With their aggressive spreading habits, warm season grasses gradually crowd out the desirable fescue grasses, creating an unsightly contrast between turf types. This has become the nastiest of turf weed problems to control. Another issue is that it turns brown very quickly once any frost hits it, creating a sharp contrast particularly with tall fescue grasses which stay green all winter. They also attract serious insect pests that feed on it. These include armyworms, cutworms, sod webworms, Bermuda grass mites, and rhode grass scale (mealybug). The latter two insects cause damage by sucking juices from the stems and stunting the normal growth of the grass. Nuisance type insects found on bermudagrass include: chiggers, ants, and ticks.
Can Warm Season Grass Be Controlled or Prevented?
Due to its extensive root system, Bermuda grass is very difficult to control or even eradicate completely from a lawn where it has been growing vigorously. The underground roots and the above ground runners spread everywhere. As a result, even flower bed and other adjacent areas can become affected. Post-emergent herbicides that are used to remove crabgrass can work, although they must be applied several times at higher levels to complete the treatment and prevent regrowth.
What Can Blade Runners Do About Warm Season Grass?
Conventional weed/crabgrass control applications are not effective. The process to control the infestation is not part of the standard treatments in our agreement. As is the case with broadleaf weeds and crabgrass, annual attention is needed and complete eradication is not possible. The control applications must be made in August and September, over 3 applications that are three weeks apart.
It can be persistent and expensive to control. In some cases, clients make the commitment for eradication and others are willing to accept the appearance result. If you would like to make the effort in control, Blade Runners can provide you with a specific estimate.
The Cicada Killer is one of the largest digger wasps. They grow over 1.5″ long and are robust wasps that burrow in the ground in search of cicadas. They create dirt patches in the landscape and hover around their areas.
Aside from being rather intimidating, they can cause damage in the landscape in the form of unsightly burrows.
“I would like to thank you so very much for all of the time, effort, and support you especially have given us over the years and I hope we can continue the partnership onward. Blade Runners has truly helped Danbury Forest thrive and be a beautiful place to call home!
Thanks again…Mike…it has been a pleasure working with you, Eric, Johni and your staff.”
Danbury Forest Community HOA
“Our HOA has a contract with your company. With the recent wind storms, we have had a lot of fallen small trees and LOTS of dead branches. Terry and his crew were out here today and did a spectacular job! Our community is so pleased with his (your) work. We still have more work to do with the recent storms, but really appreciate Terry’s quick response. Our HOA has worked with your company for several years for our annual contract, and people like Terry remind us of why we stay. The clean up area looks great. Thank you, Terry, and thank you, Blade Runners.”
–From a satisfied Blade Runners HOA customer
OUR PROGRESSIVE APPROACH
Our Methods have changed in recent seasons with the goal of bringing meaningful results to your property. First, we decide which bare-thin areas would have long-term benefit from our service. Second, we perform one of two approaches.
1) Thatch Approach:
a) Mow the turf to a height of 1″ to expose bare areas and to allow time for turf to grow after seeding.
b) Scarify area to pull dead turf and create an effective seeding medium.
c) Apply seed and fertilizer for direct seed soil contact.
d) Rake dead turf back on top of the area to:
-Protect the seed from birds
-Alert mowers to completed seeding
-Create a cool environment for seed germination
I just received my second “task posting” marked complete for the yard work done yesterday. This is GREAT! No more guessing as to what was done and when. Many thanks for the notification and keep the postings coming!!!
Angela Layman, President
Once your property was fresh, young, and new. All you needed was grass cutting and routine maintenance. Now there are overgrown trees, over-sized landscaping, erosion issues, dilapidated walls, and drainage concerns.
Blade Runners helps you make an extraordinary first impression. We’ve helped homeowners, condo and homeowners associations create a positive, refreshed, and inviting look to their communities. How do we make this possible?
1) We assess the entire property and consider what is needed. We separate what can be salvaged from what needs full replacement.
2) A budget is submitted for the entire project on a building by building basis. Priorities are established and a budget is created to stretch from a 3-5 year period.
3) Detailed proposals are presented for projects as they are ready for completion.
With a good plan from Blade Runners, your property can be completely transformed in 3 to 5 years.
Plants have a life cycle like everything else.
It is wonderful when all is new…new properties, kitchens, even floor plans! Yes, everyone likes fresh surroundings. As properties mature, so do their plantings. They become overgrown and encroach over windows that once provided sunshine and brightness. All too often, dense bushes block walkways, creating dark and sometimes dangerous paths to doorways. As time passes, condominium properties suffer from age like everything else.How do you deal with an outdated landscape that needs to compete with newer properties? Do you remove everything? Do you plant or remove something here or there? Where will the needed money come from?
Blade Runners was called to revitalize the Bentana Park Condominium complex in Reston, VA. Residents voted for a foundation facelift to update the property and help protect their real estate investment. The Bentana Park Condo board president said, “We’re so glad we hired Blade Runners to restore and renew our community. We once again have bright walkways, sun shining through windows, and a welcome environment for our residents!”
Scroll down below to see the before and after pictures and the positive first impressions created by Blade Runners.
Thank you for the extra effort you and your workers took to make the landscaping at Forest Hills of Fairfax Community look really good for the Fun Run fund raiser for the Fairfax County Park Authority held in the community common area on 7 June 2014. The community looked the best ever. The Chairman of the Fairfax County Board of Supervisors and numerous other participants in the fun run commented on how good the community looked.
Please pass the thank you along to the workers who were here on 6 June and performed the hands on work.
President, Forest Hills of Fairfax Homeowner’s Association
Those dirty rings…you try scrubbing them out, rinsing them out, and you STILL have “Ring Around the Collar!” Those bare dirt-ridden islands. Seeding and watering just create a muddy mess. Where can you place your trash cans for pick-up? Blade Runners has created countless island transformations that eliminate the mud, lower maintenance bills, and provide safety zones for your children and attractive landing areas for trash receptacles.
Here’s a safe spot for children awaiting their school bus.
Blade Runners will create appealing curbsides and enhance the beauty of your community.
Tree GONE! That fast!
You guys are AWESOME!!
Thanks AGAIN for all your hard work!
I’m sure you appreciate hearing when you do a GREAT job, too!
Sudley Village HOA Manassas, VA
I do appreciate your efforts this past year and indulging the board members by hearing their concerns and addressing them. This goes a long way in keeping them happy customers. That is one area that I think B.R. excels at – you and your staff are always willing to give your time and attention to the customer and quickly respond to their concerns. It is a pleasure doing business with you.
Carol Stirner, Manager
Brittany Parc HOA
Your team has done an outstanding job cleaning up all the snow this year!! They have also done a great job cleaning up the sidewalks. I know it must be pretty hard juggling all the areas you have to clear up. Take care and thanks again. Cheers.
James C. Brett, President
Providence Park HOA
Just wanted to let you know Blade Runners has done a great job with the snow removal in Hillcrest Cluster this winter. We are receiving feedback from residents saying thank you, and I wanted to let you know we have been very pleased with our service.
Thanks so much from your friendly neighborhood Hillcrest Cluster Board
Eric and Mike,
I told your crew yesterday that working here, that I was going to call
you, but decided an email to both of you would be better.
I thanked them for the good job they are doing here and wanted you also
to know that we appreciate their efficiency and conscientiousness. They
are doing a very good job.
They certainly are good employees for your firm.
1st Choice Park, 8300 Arlington Blvd.
Are commercial contractors the same? Do they all operate with the same level of safety and quality?
At Blade Runners we do not think so!
The photos below might seem humorous but really are not funny. This irresponsibity can create damage on your site and expose your property to unneeded liability.
CHECK UNDER THE HOOD WHEN CHOOSING A CONTRACTOR.